Peace Officer Dispatcher Call Evaluator

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Are you a composed quick-thinking professional who thrives in high-responsibility environments Do you want to play a critical role in keeping enforcement officers and the public safe The Community Standards & Neighbourhoods Branch at the City of Edmonton is seeking dedicated individuals to join our team as a Community Standards Dispatcher / Call Evaluator. Serving as the central hub for 15 lines of business you will act as a lifeline for our field teams and an essential service coordinator for Edmontons residents. If you have exceptional communication skills a natural ability to multitask under pressure and a passion for public safety we want you on our team!

Working as a vital member of the Community Standards Dispatch Centre this role provides comprehensive dispatch support call evaluation and administrative services to all enforcement units within the branch. You will manage communications and monitor safety oversight for more than 200 frontline personnel including Community Standards Peace Officers Park Rangers Animal Care & Control Officers and Municipal Enforcement role acts as a primary escalation point for residents City agencies and 311 agents. You will evaluate incoming complaints in real time run vital background and registration checks for field staff monitor security alarms and CCTV networks and coordinate emergency responses with partners like the Edmonton Police Service (EPS) Fire and Medical services. Because your decisions directly impact officer lives and community standards this position requires exceptional attentiveness dynamic-multitasking rapid prioritization and absolute professionalism.

What will you do

• Manage multiple radio channels (AFRRCS) and Computer-Aided Dispatch (CAD) systems to monitor real-time officer locations manage deployments and instantly coordinate emergency assistance if an officer declares help is needed in the field.
• Conduct real-time histories persons and vehicle registration checks through records systems to inform field officers of potential dangers before they arrive at a scene.
• Receive evaluate and prioritize sensitive or emergent complaints coming via phone email or 311 from citizens downtown security groups and external emergency services.
• Liaison and grow relations with different dispatch agencies to maintain best practices within our emergency dispatch operations.
• Monitor corporate security CCTV feeds and alarm systems (C-Cure) covering City facilities to support operational visibility.
• Capture and log data across platforms (POSSE CRM SAP Google Applications) to help compile critical statistical reports for management and City Council.
• Act as a peer mentor maintaining training manuals and guiding new temporary employees or front-line staff on modified duties.

Community Standards

• Completion of High School or equivalent
• Completion of a recognized Certificate or Diploma related to Emergency Communications and Response Law Enforcement Security or Criminology is required
• Minimum of three (3) years of strong customer service experience preferably with at least 1 year of relevant experience in a dispatch environment

Assets:

• Experience interpreting and explaining legislation regulations and/or municipal bylaws and procedures
• Proficiency using multi-line phones radios and technical software suites (Microsoft Office Google Workspace SAP/CRM and database entry tools).
• Possession of standard First Aid certification
• Prior radio dispatch or call evaluation experience within an emergency response agency
• Completed training in specialized coursework including Verbal Judo Radio Dispatch Indigenous Awareness GBA POSSE or Computer-Aided Dispatch (CAD)
• Familiarity with City of Edmonton alarm systems (C-Cure) and CCTV camera software (Exacqvision)

Skills required for success:

• The absolute ability to remain completely calm focused and reassuring while managing high-pressure situations or speaking with escalated callers
• Exceptional organizational skills to handle a high volume of work monitoring screens alarms and radio chatter simultaneously under strict time constraints
• A track record of evaluating guidelines and making swift logical triage decisions with minimal direct oversight
• Clear assertive and accurate verbal and written skills to guide field teams during tactical movements or document strict legislative files
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on an Enhanced Police Information Check satisfactory to the City of Edmonton and the Edmonton Police Service. The application will be arranged as part of the pre-employment process for successful candidates
• Applicants may be tested

Work Environment:

• Due to the nature of this work this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
• Shift work requirements - hours between 0630-0000 and the shifts are 10.5 hours in length (this includes the 30 minute unpaid lunch break and there are rare times that shifts may go outside these hours)
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs expectations and emotional states.

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 temporary full-time position for up to 11 months
1 permanent full-time position

Hours of Work: 40 hours per week

Salary Range: $34.315 - $43.102 (Hourly); $71649.720 - $89996.980 (Annually)

Recruitment Consultant: PC/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 34 - 43