Platform Support Analyst

We are seeking a Platform Support Analyst to help support maintain and improve our core platform and its associated products. This role acts as the primary point of contact for platformrelated support queries and incidents playing a vital part in ensuring the stability performance and availability of our services.

The platform operates within a fully cloudbased AWS environment providing exposure to modern scalable technologies. You will work closely with engineering product teams and thirdparty providers to monitor system health investigate issues support deployments and integrations and ensure incidents are resolved efficiently with clear communication to stakeholders.

As part of a growing organisation this role offers the opportunity to influence and enhance support processes and operational best practices while developing handson experience across cloud infrastructure platform operations DevOps practices and automation within a modern AWS and SaaS environment.

Key responsibilities:

• Investigate resolve and proactively prevent platform issues with a strong focus on continuous improvement of systems and operational processes.
• Provide daytoday technical support to internal stakeholders ensuring services and deliverables are met effectively.
• Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• Regularly review maintain and improve operational documentation processes and procedures.
• Support the testing reporting and implementation of fixes including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks improving efficiency and reliability.
• Provide general operational and administrative support to the infrastructure and platform teams as required.

Qualifications :

• Experience in a Platform support role and knowledge of the system life cycle.
• AWS Skillset (EKS EC2 RDS etc)
• Excellent IT skills
• A team player and a desire to make a real impact in a growing business.
• A desire to learn new skills and get in front of new technology.
• Demonstrate high quality administrative and organisational skills.
• Strong work ethic and willingness to learn and develop with a strong desire to undertake additional responsibilities.
• Excellent communication skills with confidence to build relationships at all levels.
• Strives for service excellence with superb attention to detail and strong commitment to quality.
• Consistently meets service levels and takes personal ownership of work prioritising and organising workload to meet tight deadlines.
• Able to work under pressure and manage needs and demands of various stakeholders.
• Solve challenges using own initiative to explore solutions.

Desirable:

• Experience with Datadog for monitoring alerting and observability
• Familiarity with Terraform for infrastructureascode and cloud provisioning
• Experience using Argo CD for continuous delivery and application deployment
• Knowledge of cloud computing platforms including compute storage and networking concepts
• Available to travel to Vancouver on occasionally and resides in Pacific Time Zone

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like:

• Generous bonus scheme
• Hybrid working
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days
• Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Compensation & Benefits
We offer a competitive salary ranging from CAD 65000 to 75000 annually based on experience along with a comprehensive benefits package.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1