Talent.com
Caseware
Remote Head of Professional ServicesCaseware • Lower Sackville, Nova Scotia
Remote Head of Professional Services

Remote Head of Professional Services

Caseware • Lower Sackville, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We’re looking for a visionary Head of Professional Services to lead the global delivery of client onboarding, implementation, training, and migration services. If you’re passionate about delivering exceptional client outcomes, scaling professional services at a global SaaS company, and making a strategic impact—this role is for you.
❗This is a full-time, permanent position. 📍 Location: This position is available to all applicants residing and eligible to work in Canada, USA, UK, Europe or Australia.

What you will be doing:

    • Lead Our Global Services Strategy:
    • Own and evolve Caseware’s Professional Services strategy across onboarding, implementation, training, and migrations.
    • Build scalable, high-impact service models that support firms of all sizes—across North America, EMEA, and APAC.
    • Set standards, frameworks, and KPIs to deliver consistency, quality, and efficiency worldwide.

    • Oversee Cloud Migrations:
    • Guide firms through seamless transitions from on-premise to Caseware’s cloud platform.
    • Drive execution of complex migration projects using tools like Caseware CloudBridge and bulk import templates.
    • Ensure data integrity, accurate setup, and minimal disruption for clients.

    • Deliver Exceptional Client Experiences:
    • Act as an executive sponsor for strategic clients, providing white-glove guidance throughout their implementation journey.
    • Tailor services to client workflows across audit, review, and AUP engagements.
    • Collaborate cross-functionally to solve challenges and exceed client expectations.

    • Drive Operational Excellence:
    • Lead global service delivery teams, and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics.

    • Own Services Revenue and Team Growth:
    • Lead global service delivery teams,and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics

What you will bring:

    • 10+ years of leadership experience in Professional Services, Customer Success, or SaaS delivery roles.
    • Proven ability to scale global services teams and deliver complex client implementations or data migrations.
    • Deep knowledge of accounting/audit workflows and engagement file structures.
    • Experience with Caseware tools is a strong asset.
    • Strong communication and stakeholder management skills—including executive presence.
    • Experience with mid- to large-sized accounting firms and familiarity with hybrid cloud environments.
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. ▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans. ▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. ▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. ▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.
Background Check:Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Create a job alert for this search

Remote Head of Professional Services • Lower Sackville, Nova Scotia

Similar jobs

Director Of Professional Services

MacDonald Search GroupHalifax, Canada
Full-time

Attention Professional Services Leaders ready to make a real impact in 2026!Paul Melanson at MacDonald Search Group has been engaged by a high-growth, global technology consulting firm to identify ... Show more

 • Promoted

Designated Professional /Manager, Assurance Professional Standards - Technical Services

MNPDartmouth, Nova Scotia, Canada
Full-time

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.Please submit one application only to be considered for this opportunity.Inspirational, innovative a... Show more

 • Promoted

Director Of Hr: A-Player Focus At Aml

AML Oceanographic Ltd.Dartmouth, Canada
Full-time

Transform HR at AML by leading recruitment and performance management efforts aimed at building a culture of excellence.This role suits an HR leader eager to impact a rapidly growing company.As AML... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Director of Professional Services

MacDonald Search GroupHalifax, Nova Scotia, Canada
Full-time

Attention Professional Services Leaders ready to make a real impact in 2026!.Paul Melanson at MacDonald Search Group has been engaged by a high-growth, global technology consulting firm to identify... Show more

 • Promoted

Information Technology Private Tutoring Jobs Duncans Cove

SuperprofDuncans Cove, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Social Impact Co-Founder / Head fo Product (100 % remote) (m/f/d)

EWORHalifax, Nova Scotia, Canada
Remote
Full-time

Social Impact Co‑Founder / Head of Product (100 % remote) (m/f/d) 3 days ago – Be among the first 25 applicants.We are looking to hire ambitious entrepreneurs to start and scale their own startups.... Show more

 • Promoted

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecHartland, NS, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Remote Wellness Outreach Partner – Commission-Based

Odysphere Wellness Systems IncDartmouth, NS, CA
Remote
Full-time

A wellness initiative is seeking commission-based Outreach Partners for a flexible remote position.This role entails introducing potential participants to immersive retreats aimed at high-pressure ... Show more

 • Promoted

Coordinator, Professional Services (Consultant) Contracts

RPMGlobalHalifax, Halifax County, Canada
Full-time

Defence Construction Canada (DCC) invites you to consider joining our Halifax team!.Defence Construction Canada (DCC) is a dynamic and fast‑paced Crown corporation whose clients include the Canadia... Show more

 • Promoted

Designated Program Admin Officer — Grants & Community

Government of Nova Scotia, ns, canada, ns, Canada
Full-time

A governmental authority in Nova Scotia is seeking a Program Admin Officer 3 (Designated).In this role, you will facilitate community engagement, promote governmental programs, and support the Afri... Show more

 • Promoted

Sales Partners

ATIA LtdHalifax, Halifax County, Canada
Full-time

ATIA Ltd is multinational company which has 2 main sectors:.First sector: ISO Standards - which includes:.Second sector: Software Development.Developing applications for all technologies and platfo... Show more

 • Promoted

Director of HR: A-Player Focus at AML

AML Oceanographic Ltd.Dartmouth, NS, CA
Full-time

Transform HR at AML by leading recruitment and performance management efforts aimed at building a culture of excellence.This role suits an HR leader eager to impact a rapidly growing company.As AML... Show more

 • Promoted

Spanish Private Tutoring Jobs Duncans Cove

SuperprofDuncans Cove, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Autodesk Technical Marketing Manager Remote

Autodesk, Inc.NS, CA
Remote
Full-time

Advance your career with Autodesk as a Technical Marketing Manager, focused on Digital Twin technology.This position is fully remote and involves creating customer-centric demo experiences that hig... Show more

 • Promoted

Flexible Telehealth Mental Health Therapist — AI Tools

SonderMindNS, CA
Full-time

A leading mental health care platform is seeking compassionate and skilled clinicians to join their expanding network.The role offers flexibility to manage one's own practice and provide therapy us... Show more

 • Promoted

Business Development Manager (Remote, Travel Required)

DKI CanadaHalifax, Halifax County, Canada
Remote
Full-time

Position: Business Development Manager (Remote, Travel Required).Competitive benefits, paid volunteer days, matching for charity of choice, RRSP matching program, and educational allowances.Do you ... Show more

 • Promoted

Engagement Manager

Standish Management UKHalifax, Halifax County, Canada
Full-time

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‑out, Venture Capital, Real Estate and Fund‑of‑ Funds.For n... Show more

 • Promoted

Remote Appointment Setter - 60k / Year

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Regional Financial Advisor (Virtual)

CU Financial ManagementNS, CA
Full-time

People-Oriented Leader & Strategic Operations Manager at CU Financial Management Ltd.Whether you’re just starting out, building your wealth, running a business, planning for retirement or want to l... Show more