Description
Job Title: Call Centre Manager
Location: Remote
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time
We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.
This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.
You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.
This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.
3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.
Competitive salary based on experience
Fully remote role with structured working hours
Direct ownership of call centre performance and operational outcomes.
Opportunity to build and optimise a high-functioning support and claims team.
High-impact role with clear visibility into business operations and customer experience
Remote Call Centre Manager • Winnipeg, Manitoba
Take charge in a remote Customer Service position that emphasizes data entry and order management.Play a pivotal role in maintaining customer satisfaction through accurate data practices.As a vital... Show more
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunit... Show more
A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more
Commercial Insurance Client Service Manager.Lead a team of commercial insurance experts to increase sales and service excellence.In this role you will report to the Director, Commercial Insurance, ... Show more
Step into the role of Auto Claims Adjuster, where you will manage the evaluation and settlement of auto claims from a remote setting.This position emphasizes your ability to deliver exceptional ser... Show more
A leading wellness company in Montreal is seeking a Senior Email Marketing Manager to play a vital role in executing email marketing initiatives.This remote position requires 3+ years of email mark... Show more
About the job Customer Service Remote Job.The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and re... Show more
ATIA Ltd is multinational company responsible for the development of many different information systems and applications including:.Customer Relationship Management System (CRM),.Document MAnagemen... Show more
Become an integral part of a remote team as an Auto Claims Adjuster, responsible for evaluating and settling diverse claims.Engage directly with clients while maintaining high standards of service ... Show more
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more
A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more
A leading financial services provider is looking for a Project Manager (Collections Experience) for a remote, long-term contract.The ideal candidate will have strong technical project management sk... Show more
A leading recruitment firm is seeking a motivated Sales and Account Manager to drive client acquisition and business development.This fully remote position offers unlimited income potential through... Show more
A leading technology firm is looking for an Enterprise Customer Success Manager to oversee key global accounts and ensure customer satisfaction and retention.This role involves onboarding clients, ... Show more
We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies.These may include online in... Show more
Each day and each call can be different.We thank, connect, engage and inspire.We are all about teamwork, customer connections and most importantly, having fun while we do it.We find new child spons... Show more
A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more
A leading fundraising agency in Canada is looking for a Call Centre Agent to work from home.This full-time role involves engaging with existing supporters to raise funds for important causes.Candid... Show more
A leading insurance provider is hiring remote Customer Care Managers to handle client inquiries and provide solutions.This position offers uncapped earning potential, flexible hours, and career gro... Show more
