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Weekday Ai
Remote Enterprise CCM Technical ArchitectWeekday Ai • Saanich, British Columbia
Remote Enterprise CCM Technical Architect

Remote Enterprise CCM Technical Architect

Weekday Ai • Saanich, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

This role is for one of the Weekday's clients

Min Experience: 7 years

Location: Toronto, Brampton, Mississauga

JobType: full-time

We are hiring an Enterprise CCM Technical Architect to lead large-scale Customer Communications Management (CCM) transformations powered by the Quadient Inspire platform. This role is responsible for defining scalable document architecture, driving enterprise integrations, and ensuring high-performance, compliant, and future-ready communication solutions.

You will act as the technical authority across complex CCM programs — shaping solution design, guiding distributed engineering teams, and partnering with business and enterprise stakeholders to deliver mission-critical communication systems.

Key Responsibilities

Architecture & Solution Design

  • Design scalable, modular, and reusable document composition frameworks using Quadient Inspire.
  • Convert complex business requirements into structured, high-performance CCM architectures.
  • Define data models, composition workflows, output strategies, and multi-channel delivery frameworks.
  • Review and approve technical designs to ensure architectural integrity and compliance with enterprise standards.

Technical Leadership & Governance

  • Provide architectural guidance and technical oversight across onshore and offshore teams.
  • Establish development standards, best practices, and implementation guidelines for CCM solutions.
  • Conduct code reviews, design validations, and technical audits to maintain solution quality.
  • Identify and mitigate architectural risks, performance bottlenecks, and integration challenges.

Integration & Enterprise Alignment

  • Architect integrations between Quadient Inspire and enterprise ecosystems including CRM, core systems, data warehouses, and digital platforms.
  • Define API, data transformation, and message orchestration strategies.
  • Ensure seamless upstream and downstream system connectivity.
  • Oversee performance tuning, scalability planning, and production deployment readiness.

Estimation & Delivery Oversight

  • Lead solution sizing, effort estimation, and technical feasibility analysis.
  • Support roadmap planning and contribute to strategic technology decisions.
  • Participate in client workshops, requirement discovery sessions, and milestone reviews.
  • Ensure timely and quality delivery aligned with business objectives.

Required Expertise

  • Extensive hands-on experience with the Quadient Inspire suite.
  • Deep understanding of CCM architecture, document composition, data mapping, and multi-channel output management.
  • Strong proficiency in JSON, JavaScript, XML, SQL, and related scripting technologies.
  • Proven experience designing and delivering enterprise-scale integrations.
  • Ability to lead distributed teams and provide clear architectural direction.
  • Strong communication skills with experience engaging business and technical stakeholders.
  • Experience preparing accurate solution estimates and supporting project planning.
  • Willingness to travel for client workshops and delivery milestones.

Preferred Qualifications

  • Industry experience in banking, insurance, financial services, or healthcare.
  • Familiarity with Agile/Scrum delivery models.
  • Exposure to CI/CD pipelines, DevOps practices, and version control systems.
  • Consulting or client-facing implementation experience.

What This Role Offers

  • Opportunity to lead enterprise-grade CCM transformation initiatives.
  • Strategic architectural ownership across large, complex programs.
  • Exposure to high-impact client engagements and digital modernization initiatives.
  • Collaborative work environment with strong technical growth opportunities.

Core Competencies

Enterprise CCM Architecture · Quadient Inspire · Document Composition Frameworks · System Integration Design · Technical Governance · API & Data Integration · Performance Optimization · Stakeholder Engagement · Delivery Leadership

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Remote Enterprise CCM Technical Architect • Saanich, British Columbia

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