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311 FLSmidth Ltd.
Repair Specialist311 FLSmidth Ltd. • Edmonton
Repair Specialist

Repair Specialist

311 FLSmidth Ltd. • Edmonton
19 days ago
Job type
  • Full-time
Job description

Repair Specialist (Sales & Solutions)

Role Overview

The Repair Specialist (Sales & Solutions) is a customer-facing role focused on driving repair service sales and co-developing tailored repair solutions with customers. This role combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow.

The specialist acts as a trusted advisor, proactively identifying repair needs, shaping solutions collaboratively with customers, and converting opportunities into sustainable business growth.

Key Responsibilities

  • Build long-term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
  • Position repair services as a strategic lever to improve reliability and performance.
  • Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
  • Develop and execute short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
  • Identify, qualify, and convert repair opportunities across the installed base.
  • Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
  • Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
  • Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
  • Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
  • Handle objections by leveraging strong technical knowledge and competitive positioning.
  • Ensure smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
  • Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.

Skills & Competencies

  • Strong sales mindset with a focus on repair solutions.
  • Ability to co-create solutions with customers and translate needs into actionable repair offerings
  • Solid technical aptitude in equipment, components, and failure analysis
  • Excellent communication skills to simplify complex technical concepts into business value
  • Relationship management and stakeholder engagement across customer and internal teams
  • Analytical thinking to evaluate repair vs. replace scenarios
  • Proactive, self-driven, and results-oriented
  • Strong cross-functional collaboration

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

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