Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Aurora, Ontario
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Aurora, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Aurora, Ontario

Similar jobs

Insurance Coordinator Remote

Pacific Canadian CareersToronto, ON, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Patient Care Coordinator

DentalookToronto, ON, CA
Full-time

Dundas & Bloor Dental Clinic | Full-Time.You're the kind of person who keeps everything running smoothly.You stay calm under pressure, love helping people, and take pride in creating an exceptional... Show more

 • Promoted

Remote French Care Coordinator (On-Call)

Mellie Care Ltd.Toronto, ON, CA
Remote
Full-time

A innovative care solutions provider in Canada is seeking a Bilingual French Care Coordinator to support families in managing care for their children or older loved ones.This role involves developi... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Keswick, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Jewish Heritage and Spiritual Programming Coordinator

Medisca Pharmaceuticals Inc.Toronto, ON, CA
Full-time +1

Jewish Heritage and Spiritual Programming Coordinator.Temporary Full-Time (up to 12 months).Day, occasional evening and weekends.At Baycrest, we believe every older adult deserves care that honours... Show more

 • Promoted

Remote Care Admissions Coordinator

CBI HealthToronto, ON, CA
Remote
Full-time

Un fournisseur de soins de santé communautaire cherche un Coordonnateur de l’admission pour gérer les références et fournir un excellent service à la clientèle.Le candidat idéal possède au moins 2 ... Show more

 • Promoted

Welker Family Home Health Care Role

Next Youth JobToronto, ON, CA
Full-time

The Welker Family seeks a full-time Home Health Care Worker in Toronto, ON.Offer compassionate care while assisting elderly men with daily living activities and personal hygiene.Your daily tasks wi... Show more

 • Promoted

Ontario Health Care Coordinator Role

UNAVAILABLENewmarket, ON, CA
Full-time

Ontario Health atHome seeks a dedicated Care Coordinator to enhance community healthcare.Focus on patient assessments, care coordination, and service provider connections.In this vital role, you'll... Show more

 • Promoted

Remote Customer Care Manager: Unlimited Earning Potential

AO Globe Life - Simonne LeBlancToronto, ON, CA
Remote
Full-time

A growing insurance company is seeking motivated Customer Care Managers to join their remote support team.This role offers uncapped earning potential, flexible hours, and a supportive virtual cultu... Show more

 • Promoted

Remote Volunteer Coordinator for Cancer Care Advocacy

The Heather Cutler FoundationToronto, ON, CA
Remote
Full-time

A nonprofit organization based in Mount Pearl seeks a Volunteer Coordinator to manage onboarding, support, and project matching for volunteers.This remote role requires strong people skills and exp... Show more

 • Promoted

Palliative Care Support Coordinator Role

Dorothy Ley HospiceToronto, ON, CA
Full-time

Step into a rewarding full-time role as a Supportive Care Coordinator at Dorothy Ley Hospice.You will provide vital support to those living with palliative conditions in their community.This positi... Show more

 • Promoted

Remote Bilingual Tech Support & Customer Care

ConcentrixToronto, ON, CA
Remote
Full-time

A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Show more

 • Promoted

Coordonnateur des tissus/ Tissue Coordinator

Ontario HealthToronto, ON, CA
Temporary

À Santé Ontario, nous sommes résolus à bâtir une solide culture organisationnelle qui unifie et responsabilise tous les membres de notre équipe à travers la province.Notre mandat fait partie du Tri... Show more

 • Promoted

Bilingual Customer Experience Coordinator

EFToronto, ON, CA
Full-time

Bilingual (French/English) Customer Experience Coordinator.We are looking for a self-starter with amazing attention to detail to help our customers have an incredible experience before, during and ... Show more

 • Promoted

Bilingual French Contract Coordinator

Recruiting In Motion - Eastern OntarioMarkham, ON, CA
Full-time

Contract Coordinator (Bilingual – English/French).We are currently seeking a detail-oriented Contract Coordinator to join a collaborative team environment.This is a bilingual (English/French) posit... Show more

 • Promoted

Coordinateur Dossiers – Appréciation des Risques (Remote)

Empire VieToronto, ON, CA
Remote
Full-time

Une société d'assurance recherche un(e) coordonnateur/trice de dossiers pour un contrat de 12 mois, situé à distance au Canada.Vous serez responsable de la gestion des informations nécessaires, de ... Show more

 • Promoted

Donor Relations Coordinator

Community Living OntarioToronto, ON, CA
Full-time +1

Hybrid – Toronto Office and Home Office.Valleybrook Drive, North York, ON M3B 2S7.Community Living Ontario meet its fundraising goals.Add a collaborative team, a meaningful variety of work, and an ... Show more

 • Promoted

Care Coordinator & Growth Specialist — Homecare Impact

Qualicare, ScarboroughToronto, ON, CA
Full-time

PPE provided (Personal protective equipment).Making a difference in the lives of those dealing with medical illnesses and age-related complications.Free education and training with QPath Career Pat... Show more

 • Promoted

Senior Coordinator, Annual Giving/ Coordonnatrice Principale Ou Coordonnateur Principal, Dons A[...]

Canadian Institute for Advanced ResearchToronto, ON, CA
Full-time

SENIOR COORDINATOR, ANNUAL GIVING.This is a hybrid position based out of the CIFAR office located in the MaRs Discovery building.Staff are required to be in the office three days a week, ensuring a... Show more

 • Promoted

Shelter Movers Philanthropy Coordinator Role

Shelter MoversToronto, ON, CA
Full-time

Become a key team player as a Philanthropy Coordinator at Shelter Movers, focusing on transforming lives free from violence through effective fundraising strategies.This full-time position allows f... Show more