Talent.com
Ix Solutions
Remote Analyst, Client Experience - Calgary, AlbertaIx Solutions • Innisfil, Ontario
Remote Analyst, Client Experience - Calgary, Alberta

Remote Analyst, Client Experience - Calgary, Alberta

Ix Solutions • Innisfil, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Title: Analyst, Client Experience
Job Location: Hybrid: Onsite with clients and remote, work from home in Calgary, Alberta

Company Profile

IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

Position Summary

This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.

The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

Is This Position A Fit For You?

This position is a fit for you if you
  • Possess generalist skills with expertise in Microsoft 365 and Azure
  • Are looking for mentorship and opportunity to grow. This is the place for you.
  • Excel in translating business requirements into technical needs
  • Thrive on building and maintaining client partnerships
  • Are committed to client success

What You’ll Do Here

  • Provide top-level IT support and technical delivery services across diverse client environments
  • Grow and nurture strong client relationships
  • Configure and maintain Microsoft 365 productivity and security solutions
  • Manage technology solutions on Microsoft Azure cloud services
  • Support Microsoft Windows Server environments
  • Participate in an afterhours support rotation
  • Develop and maintain documentation related to technical practices and client support processes
  • Perform escalations with consistent ownership through to issue resolution
  • Learn new tools, methods, and technologies relevant to our clients needs

Qualifications/Expertise

  • Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
  • Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
  • Experience with deployment, management, and maintenance of Microsoft Server environments
  • Experience with deployment, management, and maintenance of Active Directory environments
  • Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
  • Working knowledge of basic networking concepts and ability to troubleshoot networking issues
  • Continuing education and training a must

Certifications (achieved or willing to work towards)

  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Security Fundamentals (SC-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Accountabilities, Tasks and Duties

Client Relationships

  • Understand and interpret customer needs to provide excellent service levels
  • Develop strong and lasting customer relationships with key clients
  • Communicate professionally with clients, showing attention to detail and care in outputs
  • Set realistic expectations, communicate risk, and manage uncertainty

Delivery & Execution

  • Utilize IX Solutions' ticketing systems, reporting tools, and documentation repositories
  • Triage support requests in a queue, prioritizing and identifying risk appropriately
  • Provide hands-on-site support for clients and colleagues when required

Technical Expertise & Growth

  • Solid foundational knowledge in relevant technologies & subject areas
  • Show curiosity and willingness to learn new tools & methods
  • Seek feedback, reflect on performance, and apply learnings appropriately
  • Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

  • Communicate in an open, helpful manner and build relationships across the organization
  • Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
  • Foster a collaborative work environment and culture
  • Challenge the status quo
  • Take personal accountability and provide end to end ownership of a solution or obstacle
  • Be willing to put in the effort when it really counts
  • Create accurate and effective documentation and develop standards
  • Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
  • Other duties as required, such as the timely completion of expense reports and timesheets
  • Ability to travel occasionally for business purposes

Requirements

  • Must be legally permitted to work in Canada
  • Hold a valid Driver’s License and vehicle
  • Proficient English (written/verbal) communication in a business setting

Compensation

The position is a full time, salaried position. Compensation is expected to be between $50,000 - $80,000 commensurate with skills, experience, and abilities.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Create a job alert for this search

Remote Analyst, Client Experience - Calgary, Alberta • Innisfil, Ontario

Similar jobs

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausTay, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Senior Credit Analyst

Kassen RecruitmentVaughan
Full-time

A well established North American organization is seeking a Senior Credit Analyst to join its finance team.This role is ideal for an experienced credit and accounts receivable professional who enjo... Show more

 • Promoted

Canada Study Participants Needed

ProlificVaughan
Full-time

Take part in research as a Study Participant with Prolific, providing your insights from anywhere in Canada.This role spans all professional backgrounds for enriching research projects with flexibl... Show more

 • Promoted

Application Analyst

Mackenzie HealthVaughan
Full-time

Reporting to the Manager of EMR Clinical Applications, the Application Analyst (Primary Care) will use their clinical knowledge combined with their analytical and technical skills to expand into th... Show more

 • Promoted

Contract Analyst

CAD General AdminVaughan
Full-time +2

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.This is a new and strategic ro... Show more

 • Promoted

Customer Experience Associate - Future Opportunities

TDBarrie, ON, CA
Full-time

Work Location: Barrie, Ontario, Canada.Line Of Business: Personal & Commercial Banking.As a Customer Experience Associate you will perform a broad range of customer service transactions and provide... Show more

 • Promoted

Real Estate Analyst (12-Month Contract)

W. W. GraingerVaughan
Full-time +1

The base salary for this role ranges between $58,880 - $80,960 and 4% vacation pay.The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role... Show more

 • Promoted

Analytics-Focused Operations Analyst Role

Conair Consumer Products ULCVaughan
Full-time

Unleash your analytical potential with Conair Consumer Products ULC as an Operations Analyst focused on Amazon.Your role will encompass reporting, forecasting, and operational strategy development.... Show more

 • Promoted

Client Assistant, Business Insurance

NFP, an Aon company (Canada)Vaughan
Full-time +1

Business Line: Commercial Lines.Hours Per Week: 35 (Full-Time).Location: Markham, Newmarket, Oshawa, Sudbury – Hybrid Setting (https://www.Job Duration: Full-Time, Permanent.Wage Transparency: The ... Show more

 • Promoted

Remote Client Services Associate Position

MediumVaughan
Remote
Full-time

Elevate your career with Global Elite Empire Consultants as a Client Services Associate.This remote position offers a flexible work schedule while ensuring you deliver exceptional customer service.... Show more

 • Promoted

Accounts Payable Analyst

Lankin InvestmentsVaughan
Full-time

Putting People First, Every day.Lankin Investments is a leading Canadian real estate investment & asset management firm with property under management of over $2B consisting of 6,400+ multi-family ... Show more

 • Promoted

Analyst, FP& A & Continuous Improvement

SmartCentres REITVaughan
Full-time

Job Title: Analyst, FP&A & Continuous Improvement.Reports To: Senior Manager, FP&A & Transformation.Department: Corporate Accounting.The Analyst, FP&A & Business Process Improvement supports the an... Show more

 • Promoted

Senior Analyst - Customer Insights at 407 ETR

407 InternationalVaughan
Full-time

Become a key player in driving data-informed decisions as a Senior Insights Analyst at 407 ETR in Woodbridge, Ontario.Your role will focus on uncovering valuable customer insights from diverse data... Show more

 • Promoted

Senior Insights Analyst

407 ETR Concession Company LimitedVaughan
Full-time

The successful candidate will assist in leveraging customer, digital and transportation datasets to create insights for the development to support ongoing data science work at 407ETR.The incumbent ... Show more

 • Promoted

Analyst, FP& A & Continuous Improvement

Smartcentres-2Vaughan
Full-time

Analyst, FP&A & Continuous Improvement.Senior Manager, FP&A & Transformation.The Analyst, FP&A & Business Process Improvement supports the annual budgeting and quarterly forecasting processes, incl... Show more

 • Promoted

Systems Analyst

Echelon 56Vaughan
Full-time

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.As a trusted Member-based organization, we provide products and ser... Show more

 • Promoted

Direct Fulfillment Analyst (Appliances)

The Home Depot CanadaVaughan
Full-time

At The Home Depot Canada, we want you to feel valued and supported.The pay range you see represents base salary only.In addition, your total rewards may include: semi-annual bonuses tied to busines... Show more

 • Promoted

Senior Pricing & Revenue Analyst

isgSearchVaughan
Full-time +1

Our client is seeking an experienced.Senior Pricing & Revenue Analyst.This individual will leverage customer insights, market trends, forecasting and advanced analytics to develop pricing recommend... Show more

 • Promoted

Home Depot Canada Data Analytics Manager

The Home DepotVaughan
Full-time

Shape data strategies as a Manager of Data Analytics at The Home Depot Canada.This key role focuses on data product delivery and operational analytics across various functions.This managerial role ... Show more

 • Promoted

Analyst, Restaurant Systems

Recipe Unlimited CorporationVaughan
Full-time

Recipe Unlimited Corporation is Canada’s leading full service restaurant company.Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, Montana’s, Olive Garden Canada, Kelseys, Bier Markt... Show more