Talent.com
Ix Solutions
Remote Analyst, Client Experience - Calgary, AlbertaIx Solutions • New Westminster, British Columbia
Remote Analyst, Client Experience - Calgary, Alberta

Remote Analyst, Client Experience - Calgary, Alberta

Ix Solutions • New Westminster, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Title: Analyst, Client Experience
Job Location: Hybrid: Onsite with clients and remote, work from home in Calgary, Alberta

Company Profile

IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

Position Summary

This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.

The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

Is This Position A Fit For You?

This position is a fit for you if you
  • Possess generalist skills with expertise in Microsoft 365 and Azure
  • Are looking for mentorship and opportunity to grow. This is the place for you.
  • Excel in translating business requirements into technical needs
  • Thrive on building and maintaining client partnerships
  • Are committed to client success

What You’ll Do Here

  • Provide top-level IT support and technical delivery services across diverse client environments
  • Grow and nurture strong client relationships
  • Configure and maintain Microsoft 365 productivity and security solutions
  • Manage technology solutions on Microsoft Azure cloud services
  • Support Microsoft Windows Server environments
  • Participate in an afterhours support rotation
  • Develop and maintain documentation related to technical practices and client support processes
  • Perform escalations with consistent ownership through to issue resolution
  • Learn new tools, methods, and technologies relevant to our clients needs

Qualifications/Expertise

  • Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
  • Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
  • Experience with deployment, management, and maintenance of Microsoft Server environments
  • Experience with deployment, management, and maintenance of Active Directory environments
  • Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
  • Working knowledge of basic networking concepts and ability to troubleshoot networking issues
  • Continuing education and training a must

Certifications (achieved or willing to work towards)

  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Security Fundamentals (SC-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Accountabilities, Tasks and Duties

Client Relationships

  • Understand and interpret customer needs to provide excellent service levels
  • Develop strong and lasting customer relationships with key clients
  • Communicate professionally with clients, showing attention to detail and care in outputs
  • Set realistic expectations, communicate risk, and manage uncertainty

Delivery & Execution

  • Utilize IX Solutions' ticketing systems, reporting tools, and documentation repositories
  • Triage support requests in a queue, prioritizing and identifying risk appropriately
  • Provide hands-on-site support for clients and colleagues when required

Technical Expertise & Growth

  • Solid foundational knowledge in relevant technologies & subject areas
  • Show curiosity and willingness to learn new tools & methods
  • Seek feedback, reflect on performance, and apply learnings appropriately
  • Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships

Team

  • Communicate in an open, helpful manner and build relationships across the organization
  • Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
  • Foster a collaborative work environment and culture
  • Challenge the status quo
  • Take personal accountability and provide end to end ownership of a solution or obstacle
  • Be willing to put in the effort when it really counts
  • Create accurate and effective documentation and develop standards
  • Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
  • Other duties as required, such as the timely completion of expense reports and timesheets
  • Ability to travel occasionally for business purposes

Requirements

  • Must be legally permitted to work in Canada
  • Hold a valid Driver’s License and vehicle
  • Proficient English (written/verbal) communication in a business setting

Compensation

The position is a full time, salaried position. Compensation is expected to be between $50,000 - $80,000 commensurate with skills, experience, and abilities.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Create a job alert for this search

Remote Analyst, Client Experience - Calgary, Alberta • New Westminster, British Columbia

Similar jobs

AI-Driven Accounting Analyst (Remote)

Crossing HurdlesVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A Canadian financial services firm is seeking an Accounting Analyst to analyze complex financial data and support AI model training.The role requires a Bachelor’s degree in Accounting, with a minim... Show more

 • Promoted

Remote QA Analyst – SAP ERP & API Integrations

Vantix Systems Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology solutions provider is seeking a QA Analyst to support an enterprise transformation initiative involving SAP ERP technologies.The candidate will focus on modernizing finance, supply cha... Show more

 • Promoted

Remote Community Insights Analyst (Canada)

Standing on GiantsVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A dynamic online community agency is seeking a Community Data Analyst to support their Community Insights team for Airbnb.In this remote role based in Canada, you will be responsible for collecting... Show more

 • Promoted

Remote Programmatic Insights Analyst - Scaled Analytics

StackAdaptVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading technology company is seeking a Programmatic Insights Analyst to join their Scaled Analytics Partnership Team.This role focuses on delivering strategic insights from data analysis, collab... Show more

 • Promoted

Client Reporting Analyst

Connor, Clark & Lunn Financial Group (CC&L)Vancouver, Metro Vancouver Regional District, CA
Full-time

Are you interested in joining one of Canada’s top performing asset managers? Connor, Clark & Lunn Financial Group (“CC&LFG”) is looking for a.Institutional Client Reporting.You will join our dedica... Show more

 • Promoted

Senior Analyst, Security Compliance

P2PVancouver, Metro Vancouver Regional District, CA
Full-time

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.Kraken is a mission-focused company roote... Show more

 • Promoted

Senior Client Insights Analyst

Norton Rose FulbrightVancouver, Metro Vancouver Regional District, CA
Full-time

The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting.This includes developing da... Show more

 • Promoted

Power BI & Data Insights Analyst - Remote Canada

Source CodeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology consulting firm is seeking an Int.Business Intelligence Analyst in Edmonton.The role focuses on delivering BI solutions using Power BI, requiring strong skills in data analysis, visual... Show more

 • Promoted

IAM Governance Analyst (SailPoint) Remote

Nexus Systems Group Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading technology consulting firm is seeking an IT Security Analyst to support the IAM Governance team.The role involves overseeing access management and ensuring compliance with security measur... Show more

 • Promoted

CRM Analyst - Reactivations - Remote Work

BairesDevVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

CRM Analyst - Reactivations - Remote Work.CRM Analyst - Reactivations - Remote Work.At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge soluti... Show more

 • Promoted

Senior Group Benefits Analyst – Remote/Hybrid Canada

Eckler Ltd. / Eckler ltéeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading actuarial consulting firm is seeking a Senior Analyst to join their Group Benefits team.The role involves collaboration with team members and insurance carriers, managing projects, and sp... Show more

 • Promoted

Tax Analyst - Remote

DexianVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Remote (Any Canadian Province, preference would be Québec).Will be based on your start date which will be between 1 to 4 months.Contract will end on 04/30/2026 regardless of your start date.Are you... Show more

 • Promoted

Senior Group Benefits Analyst — Western Canada

Eckler Ltd.Vancouver, Metro Vancouver Regional District, CA
Full-time

A leading actuarial consulting firm in Canada is looking for a dedicated Sr Analyst to join their Group Benefits team.Ideal candidates will have experience in group insurance and possess excellent ... Show more

 • Promoted

Analyst, Asset Management (Remote)

Mini Mall Storage PropertiesVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Analyst, Asset Management (Remote).Join to apply for the Analyst, Asset Management (Remote) role at Mini Mall Storage Properties.Mini Mall Storage Properties has experienced rapid growth since begi... Show more

 • Promoted

Senior Data Analyst — Payments & Fraud (Remote)

Super.comVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading tech firm is seeking a Data Analyst to join their Analytics team in Canada.The ideal candidate will have over 5 years of experience in data analytics, advanced skills in SQL and Python, a... Show more

 • Promoted

Sales Data Analyst - Remote Opportunity

ZeviaVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Become a remote Sales Analyst with Zevia, where you'll use data to support the Canadian sales team in achieving their strategic goals.Focus on volume performance analytics and promotional initiativ... Show more

 • Promoted

Business Data Analyst - Pharma Industry - Canada - Remote

Cygnus Professionals Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Part-time

Business Data Analyst - Pharma Industry - Canada - Remote.Business Data Analyst - Pharma Industry - Canada - Remote.Be among the first 25 applicants.Get AI-powered advice on this job and more exclu... Show more

 • Promoted

Remote Revenue Ops Analyst II — Automate Funnels & Growth

AffirmVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading financial technology firm in Calgary is seeking a driven Analyst for their Revenue Operations team.The ideal candidate will design and optimize merchant lifecycle processes, manage cross-... Show more

 • Promoted

Client Experience Associate

Harbourfront Wealth ManagementVancouver, Metro Vancouver Regional District, CA
Full-time

Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management.We are a fast‑growing wealth management firm with over $16 billion in assets under administ... Show more

 • Promoted

Remote Duck Creek BA: Policyholder Expert (Canada)

CoforgeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading consulting firm is seeking a Duckcreek Business Analyst with Policyholder experience to work remotely from Canada.The ideal candidate will have over 8 years of experience, particularly in... Show more