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Remote Client Success ManagerTalent Voyager • Airdrie, Alberta
Remote Client Success Manager

Remote Client Success Manager

Talent Voyager • Airdrie, Alberta
21 days ago
Job type
  • Full-time
  • Remote
Job description

About the Role

We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.

This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.

Why This Role

  • High ownership and autonomy in managing client success
  • Exposure to fast-paced, performance-driven marketing environments
  • Performance-based growth through bonuses tied to retention and expansion
  • Remote-first, results-oriented culture

Key Responsibilities

Client Success & Communication

  • Act as the main point of contact for assigned clients
  • Ensure consistent communication, clear updates, and strong follow-through
  • Maintain client confidence, especially during performance fluctuations

Problem Solving & Ownership

  • Proactively identify and resolve issues
  • Take initiative without waiting for direction
  • Ensure smooth delivery and client satisfaction

Relationship Management

  • Build long-term, trust-based relationships
  • Drive retention, referrals, and overall client experience

Performance & Strategy Alignment

  • Review campaign performance and translate insights into clear next steps
  • Collaborate with internal teams to align expectations and execution

Upsells & Growth

  • Identify opportunities for additional services
  • Support expansion conversations in a natural, value-driven way
  • 2–4+ years of experience in Client Success, Account Management, or Digital Marketing
  • Strong problem-solving skills and ability to work independently
  • Comfortable with data, reporting, and performance metrics
  • Excellent communication and client-facing skills
  • Experience with CRMs, reporting tools, or marketing platforms

Nice to Have

  • Experience with GoHighLevel (GHL)
  • Background in paid ads, lead generation, or social media marketing
  • Experience in agency, coaching, or consulting environments

Work Setup

  • Full-time remote role
  • Must overlap 8 hours with U.S. business hours (primarily PST)
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Remote Client Success Manager • Airdrie, Alberta

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