Talent.com
Sword Health
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)Sword Health • Drummondville, Quebec
Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual)

Sword Health • Drummondville, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Sword Health is on a mission to free two billion people from pain as the world's first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

What you'll do :

    • The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
    • Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
    • Drive member engagement from enrollment through program completion
    • Collaborate with Physical Therapists and be a trusted go-to resource for members
    • Establish human connections with members, and provide personalized support across their participation in Sword’s virtual health program
    • Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly
    • Participate in outreach campaigns, encouraging members to continue their progress in the program
    • Learn individual member communication preferences and tailor interactions to meet members’ needs

What you need to have :

    • Bachelor’s Degree or 2 years relevant experience in service-based environment preferred
    • 1+ years of experience in either Tech Support, Call Center Support, or Customer Service
    • English and French (Bi-Lingual required)
    • Empathetic critical thinking
    • Thrive in a fast-paced environment
    • Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality
    • Listen and type, and talk and type, simultaneously
    • Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization
    • Proficiently use of Google Suite (Docs, Sheets, Slides)
$42,000 - $66,000 a year*This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.To ensure you feel good solving a big Human problem, we offer:- A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;- A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.- Access to health and well-being programs (yoga classes, digital therapist sessions).
Create a job alert for this search

Remote Care Coordinator (Full Time, French Speaking Bi-Lingual) • Drummondville, Quebec

Similar jobs

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBecancour, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Conseiller ou conseillère, Placement et financement-FR

DesjardinsChamplain, QC, CA
Full-time

Plusieurs opportunités sont actuellement disponibles dans la région de la Mauricie.En tant que conseiller(-ère) financier(-ère), vous jouerez un rôle essentiel en écoutant attentivement nos membres... Show more

 • Promoted

Advisor for Investment Solutions

DesjardinsChamplain, QC, CA
Full-time

Become an integral advisor in investment and financing, enhancing client financial health.Deliver customized solutions while ensuring a high standard of customer satisfaction and service.In this ro... Show more

 • Promoted

Agent(e) bilingue en assurance de dommages- FR

RBC InsuranceDrummondville, Centre du Québec, Canada
Full-time

Ce poste au Centre de conseils en assurances RBC vous offre le meilleur des deux mondes – à la fois la souplesse dont vous avez besoin dans votre vie privée et la satisfaction que vous attendez de ... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaWickham, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausBecancour, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Bilingual Operational Health Physicist

Canadian Nuclear LaboratoriesGentilly, QC, CA
Full-time

Are you looking for a role that will challenge you? Can you see yourself leading radiation protection programs that safeguard people, projects, and the environment? Does the idea of providing exper... Show more

 • Promoted

Gains en temps réel: Découvrez ce que vous gagnerez à l’avance. Encaissez à votre façon

LyftBatiscan, Quebec, Canada
Full-time +2

Les nouveaux chauffeurs à Trois-Rivières gagnent une prime de 500 $ avec 25 courses en 30 jours.Lyft est une plateforme qui met en relation les chauffeurs avec les personnes qui ont besoin de se dé... Show more

 • Promoted

Responsable À La Coordination Clinique

RI LemireDrummondville, Canada
Full-time

La Ressource Intermédiaire (RI) Lemire est un milieu de vie chaleureux et familial, dédié à l'accompagnement de 9 adultes vivant avec une déficience intellectuelle (DI), un trouble du spectre d... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Conseiller Financier Personnel

DesjardinsChamplain, QC, CA
Full-time

Agissez en tant que conseiller financier personnel pour améliorer la santé financière de nos membres.Offrez des conseils sur le financement et le placement avec un service client exemplaire.Dans ce... Show more

 • Promoted

Coordinateur en Support Technique - Felix Schoeller

Felix Schoeller Holding GmbH & Co. KGDrummondville, Centre-du-Québec, CA
Full-time

Rejoignez Felix Schoeller à Drummondville comme Coordinateur en soutien technique.Vous serez responsable de l'assistance technique et de la gestion des ventes.Ce poste requiert une interaction fréq... Show more

 • Promoted

French Private Tutoring Jobs Becancour

SuperprofBécancour, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

ESL Private Tutoring Jobs Becancour

SuperprofBécancour, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Nicolet Hybrid CPA for SMEs

St-Amour & Associates, Senc.Wickham, QC, CA
Full-time

Join a leading accounting firm as a Chartered Professional Accountant in Nicolet, QC, with a hybrid work model that emphasizes professional growth and work-life balance.Serve a loyal client base in... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupRacine, Quebec, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Chartered Professional Accountant (CPA)

St-Amour & Associates, Senc.Wickham, QC, CA
Full-time

Are you looking to grow your career in a firm where professional rigor goes hand in hand with a true work-life balance? Our client, a well‑established accounting firm, serves a loyal client base of... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Biology Private Tutoring Jobs Becancour

SuperprofBécancour, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Bilingual Health Physicist: Radiation Protection Lead

Canadian Nuclear LaboratoriesGentilly, QC, CA
Full-time

A Canadian nuclear safety organization based in Gentilly is seeking a Bilingual Operational Health Physicist to lead radiation protection programs.The successful candidate will be involved in ensur... Show more