Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • New Westminster, British Columbia
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • New Westminster, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • New Westminster, British Columbia

Similar jobs

Client Engagement Manager at Moomoo Financial

Moomoo CanadaVancouver, Metro Vancouver Regional District, CA
Full-time

Drive client retention efforts as a Client Engagement Manager with Moomoo Financial in Toronto, Ontario.Help high-net-worth clients through personalized service and proactive communication.This rol... Show more

 • Promoted

Remote Engagement Manager – Medical Content & Growth

Veeva SystemsVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A pioneering SaaS company in Canada is seeking an experienced Engagement Manager - Medical Content to lead customer engagements and ensure operational excellence in medical content projects.The ide... Show more

 • Promoted

Bilingual Membership & Partnerships Manager (Remote)

Strauss event & association managementVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A management consultancy specializing in event and association management is seeking a Bilingual Account Manager (Membership Manager) to support member recruitment and services, manage booth and sp... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeVancouver, Metro Vancouver Regional District, Canada
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Engagement Manager for Enterprise Accounts and Contractor Networks

MatchBoxVancouver, Metro Vancouver Regional District, CA
Full-time

Drive high-quality delivery and client engagement as an Engagement Manager.Oversee recruitment processes while managing contractor relationships in a dynamic, established program.In this role, you'... Show more

 • Promoted

Alloy.ai Senior Customer Engagement Manager

Menlo VenturesVancouver, Metro Vancouver Regional District, CA
Full-time

Transform customer interactions as Alloy.Senior Customer Engagement Manager in Vancouver, BC, focusing on optimizing enterprise customer relationships.Senior Customer Engagement Manager to support ... Show more

 • Promoted

Senior Mortgage Client Engagement Specialist

EQ BankVancouver, Metro Vancouver Regional District, CA
Full-time

A financial institution in Canada is seeking a Senior Customer Engagement Specialist responsible for supporting reverse mortgage applicants.This role acts as a bridge between clients and various in... Show more

 • Promoted

Remote Mortgage Agent & Broker — Training, Mentorship & Commission

8Twelve Mortgage CorporationVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A growing financial services network in Canada is seeking motivated Mortgage Agents/Brokers to join their remote team.This commission-based role offers an opportunity to manage your personal pipeli... Show more

 • Promoted

Dynamic Wealth Associate Role with Client Engagement Focus

National Bank of CanadaVancouver, Metro Vancouver Regional District, Canada
Full-time

Step into a Wealth Associate position where your skills enhance client engagement and support wealth advisors.Experience a hybrid work model that encourages flexibility in your professional life.In... Show more

 • Promoted

Affiliate & Partnership Manager Focusing on Social Commerce Growth

BloomVancouver, Metro Vancouver Regional District, Canada
Full-time

Elevate brand partnerships as an Affiliate & Partnerships Manager.Lead the affiliate strategy with an emphasis on TikTok Shop and influencer-driven growth.In this remote role, you'll be responsible... Show more

 • Promoted

Remote Wellness Outreach Partner – Commission-Based

Odysphere Wellness Systems IncVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A wellness initiative is seeking commission-based Outreach Partners for a flexible remote position.This role entails introducing potential participants to immersive retreats aimed at high-pressure ... Show more

 • Promoted

Associate, Relationship Manager

Canaccord Genuity Group Inc.Vancouver, Metro Vancouver Regional District, CA
Permanent

Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets.CG ... Show more

 • Promoted

Wealth Associate

Fidelity CanadaVancouver, Metro Vancouver Regional District, Canada
Full-time

You will be working on a Hybrid office schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Please note occasional travel ma... Show more

 • Promoted

Salesforce Engagement Manager

NeuraFlashVancouver
Full-time

Be among the first 25 applicants.Why NeuraFlash, Part of Accenture: TneuraFlash, Part of Accenture, we are redefining the future of business through AI and cutting-edge technology.We partner with S... Show more

 • Promoted

Remote Sales Associate – Training, Weekly Pay & Growth

AO GlobeLifeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading insurance company is seeking a diligent Remote Sales Associate to join their remote team.In this role, you will serve as the primary contact for clients, addressing inquiries and providin... Show more

 • Promoted

Breast Cancer Oncology Engagement Lead – Remote

Eli Lilly and CompanyVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A global healthcare leader is seeking a National Engagement Manager in Toronto to support its Oncology objectives, focusing specifically on Breast Cancer.This field-based role requires strong strat... Show more

 • Promoted

Remote Influencer Growth & Deals Lead

Grail TalentVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

An influencer management agency is seeking an Influencer Talent Manager to oversee creators and help them expand their brand partnerships.The role offers the flexibility of remote work and is drive... Show more

 • Promoted

Remote Canada Onboarding & Training Specialist

Kordova TekVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology company is seeking an Onboarding & Training Specialist, focused on guiding new customers through the adoption of their software.This fully remote role in Canada involves delivering onb... Show more

 • Promoted

Empowered Remote Sales Associate Transforming Lives Through Insurance

American Income LifeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Exciting opportunity for a remote Sales Associate eager to make a difference.Connect with clients, educate them on insurance options, and enjoy top-notch training and support.This entry-level role ... Show more

 • Promoted

EMEA Senior Services Engagement Leader (Remote)

GitLabVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading DevSecOps platform company is seeking a Senior Professional Services Engagement Manager for EMEA to drive customer success through structured professional services engagements.The role re... Show more