Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Lethbridge, Alberta
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Lethbridge, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Create a job alert for this search

Remote Client Success Manager • Lethbridge, Alberta

Similar jobs

Remote Online Tasks – Earn Up To $1,500/Month Playing Games

Free Cash by AlmediaMagrath, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuLethbridge, Canada
Full-time

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupMagrath, Alberta, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Online Jobs - Earn Up to $1,500 a Month

Free Cash by AlmediaMagrath, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMagrath, Alberta, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMagrath, Alberta, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Flexible Online Job – Earn Up to $1,500/Month Playing Mobile Games

Free Cash by AlmediaMagrath, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

From Hobby To Income: Turn Gaming Into A Paying Side Hustle

Free Cash by AlmediaMagrath, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaCarmangay, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaMagrath, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games

Free Cash by AlmediaNobleford, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Remote: Get Paid to Play Games

Free Cash by AlmediaMagrath, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

From Hobby to Income: Turn Gaming into a Paying Side Hustle

Free Cash by AlmediaNobleford, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Get Paid to Play Games Online – Earn Real Money While Having Fun!

Free Cash by AlmediaNobleford, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaBarons, Alberta, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more

 • Promoted

Remote Online Tasks – Earn Up to $1,500/month Playing Games

Free Cash by AlmediaMagrath, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Online Jobs - Earn Up To $1,500 A Month

Free Cash by AlmediaNobleford, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Get Paid To Play Games Online – Earn Real Money While Having Fun

Free Cash by AlmediaNobleford, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Remote: Get Paid To Play Games

Free Cash by AlmediaNobleford, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMagrath, Alberta, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more