Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Spruce Grove, Alberta
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Spruce Grove, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Create a job alert for this search

Remote Client Success Manager • Spruce Grove, Alberta

Similar jobs

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausWestlock, AB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Loblaw Pharmacy Intern Program

Loblaw Companies LimitedTown of Westlock, AB, CA
Full-time

Become a Pharmacy Intern at Loblaw and engage in shaping the future of retail pharmacy in Canada.This role merges professional growth with community service in a trusted environment.Ideal for stude... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaWestlock, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupWestlock, Alberta, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Store Manager

Kal TireTown of Westlock, AB, CA
Full-time +2

Are you ready to lead, inspire, and drive operational excellence—all while developing people and shaping strategy? We’re looking for a Store Manager to lead our.In this role, you’ll be the cornerst... Show more

 • Promoted

Customer Service Advocate - Nutrien Ag Solutions

NutrienTown of Westlock, AB, CA
Full-time

Help shape the future of agriculture with Nutrien Ag Solutions in a Temporary Customer Service Advocate role for 7 months.Focus on key customer transactions and administrative tasks.As part of Nutr... Show more

 • Promoted

Remote Recruiter | $3,000-$11,000 Per Placement

RecXchangeTown of Westlock, AB, CA
Remote
Part-time

Remote Recruiter Opportunity | Work Global Client Roles | Earn $3,000-$11,000 Per Placement.Work remotely from anywhere in the world.You do not need to find the client.You simply focus on what recr... Show more

 • Promoted

Customer Service Representative

Orbit Insurance ServicesThorsby, AB, CA
Full-time

With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.It’s because at some point, we’ve all needed someone there for us.At the... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausWestlock, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausWestlock, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Placement Recruiter Position

RecXchangeTown of Westlock, AB, CA
Remote
Full-time

Start your journey as a Remote Placement Recruiter with a global collaboration platform.Enjoy flexibility and the potential for high earnings through successful candidate placements worldwide.Ideal... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaThorsby, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Remote Online Tasks – Earn Up To $1,500/Month Playing Games

Free Cash by AlmediaBuford, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaThorsby, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Operations Team Leader

WeyerhaeuserAlcomdale, Alberta (AB), CA
Full-time

Description: At Weyerhaeuser, our focus is as much on building our people as building our business.We are committed to creating an environment where individuals can flourish, diversities encouraged... Show more

 • Promoted

Remote Data Entry Clerk — Flexible Part-Time Growth

Focus CareersTown of Westlock, AB, CA
Remote
Part-time

A workforce solutions provider is seeking a Remote Data Entry Clerk for a part-time role.This position offers excellent weekly pay and allows you to select your workdays.Training is provided, makin... Show more

 • Promoted

Flexible Remote Data Entry Clerk for Part-Time Opportunities

Focus CareersTown of Westlock, AB, CA
Remote
Part-time

Unlock a rewarding career as a Remote Data Entry Clerk.Enjoy flexible part-time hours, great pay, and comprehensive training with the potential for growth.This part-time role provides the chance to... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausWestlock, AB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Pharmacy Intern

Loblaw Companies LimitedTown of Westlock, AB, CA
Permanent

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position as one o... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaParkland County, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more