The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.
Responsibilities:
What We Offer
Remote Manager, Contact Center Operations • Dartmouth, Nova Scotia
The Regional Operations Manager will manage operations in Atlantic Canada, focusing on inspections, sales, and logistics, while ensuring customer satisfaction and meeting regional goals. Show more
Remote Work‑at‑Home | Canada – Bilingual Call Center Representative (English & German).MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.Handle... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Lead IT service operations and enhance customer experiences as an IT Manager overseeing Service Operations.This role prioritizes onsite involvement and impactful service management.As the Manager o... Show more
Leading a card platform and experiences team, focusing on software engineering and full-stack development.This director role involves setting vision and ensuring engineering outcomes. Show more
Elevate client relationships as a Bilingual Client Operations Manager with Vicimus, focusing on the automotive sector.This role integrates digital marketing insights with client strategy execution.... Show more
Seeking a hands-on Director of Operations to manage supply chain, inventory, vendor relationships, and financial coordination for a dog health company.Requires ownership of systems and processes to... Show more
BUILD YOUR CAREER AT BLACK & MCDONALD Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions.... Show more
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Revenue team drives a... Show more
A Canadian government agency is hiring for a position involving planning and tracking resources in support of the Coast Guard programs.Candidates must possess a secondary school diploma or higher a... Show more
A leading advisory firm in Dartmouth, NS is seeking an Assurance and Advisory Manager to lead audit engagements and mentor team members.The ideal candidate will have over 4 years of experience in a... Show more
Oversee operational strategy and enhance customer experience in the automotive industry.Manage teams and develop strategic partnerships. Show more
Advance your career with Autodesk as a Technical Marketing Manager, focused on Digital Twin technology.This position is fully remote and involves creating customer-centric demo experiences that hig... Show more
Become a pivotal part of Citco’s Middle Office operations by leading a dedicated team focused on reconciliation and client service excellence.This leadership role blends financial expertise with ha... Show more
Seeking a Director of Operations to build and manage the operational infrastructure for a growing digital marketing agency.Requires experience in agency operations, team development, and process op... Show more
Drake International is partnering with a well-established national distribution organization to hire a Distribution Centre Supervisor (Evening Shift) for their Dartmouth operation.This is a key lea... Show more
Director needed to lead the Card Platform and Experiences team, requiring 15+ years of experience in software engineering. Show more
The Manager, IT Services & Customer Experience reports to the Senior Director, IT.The role oversees end‑to‑end delivery, quality, and continuous improvement of IT service operations across the ente... Show more
Online Data Analyst - Remote (Canada).TELUS Digital AI Data Solutions.Get AI-powered advice on this job and more exclusive features.You will work on a project aimed at enhancing the content and qua... Show more
Oversee operations, collaborate with departments, and enhance customer experience in automotive auctions. Show more
