Talent.com
Endvr
Remote Customer Support RepresentativeEndvr • Penticton, British Columbia
Remote Customer Support Representative

Remote Customer Support Representative

Endvr • Penticton, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.
We’re growing quickly and looking for a Customer Support Representative to help our customers navigate the ENDVR platform as we scale. We’re looking for a thoughtful problem solver who cares deeply about world-class customer experiences, understands the retail environment, and wants to grow alongside the platform.

What You’ll Do

    • Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
    • Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
    • Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
    • Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
    • Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
    • Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
    • Maintain high customer satisfaction and contribute to a positive, supportive customer experience.

You Own This If You Have

    • Experience working in retail, especially in environments where customer experience, product knowledge, and communication matter.
    • Experience using the ENDVR platform (as a retail associate, manager or brand rep) — this is a strong advantage.
    • A genuine belief in the importance of world-class customer service and a desire to help people succeed, not just complete tasks.
    • A passion for the outdoor, action sport, optical, or lifestyle industry, through personal participation, professional experience, or both.
    • A growth mindset — you’re motivated to learn, improve, and excel in your role every day.
    • A strong work ethic and positive attitude, valuing accountability, ownership, and collaboration over having all the answers.
    • Curiosity and empathy — you enjoy asking thoughtful questions and guiding customers toward the best outcome.

What We’re Looking For

    • You’re computer-savvy and comfortable working with web-based tools, dashboards, and ticketing systems.
    • You're confident in navigating new software and learning new systems, even if you haven’t used them before.
    • You don’t need a deep technical support background — attitude, ownership, and willingness to learn matter more than prior tech experience.
    • Strong written and verbal communication skills, with the ability to explain complex topics in simple terms.
    • Excellent time management, organization, and prioritization skills in a fast-paced environment.
    • Strong attention to detail and the ability to analyze issues and make well-reasoned decisions.
    • French language proficiency is a plus.
$45,000 - $55,000 a yearAbout ENDVRWe’re a fast-growing and humble start-up team that understands the impact that technology can make in the retail space. ENDVR is based in Montreal with a fun and flexible hybrid working environment.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Customer Support Representative • Penticton, British Columbia

Similar jobs

Remote Referral Partnerships Lead

Micro1Penticton, British Columbia, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPeachland, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

URGENT: Nanny Wanted - Looking For A Reliable Nanny In Summerland, Bc $20 Per Hour

CanadianNanny.caSummerland, British Columbia, Canada
CA$20.00 hourly
Part-time

Family in Summerland, British Columbia seeking a responsible and nurturing nanny to provide attentive care for our infant and primary school-age children.This is a live-out, part-time position, off... Show more

 • Promoted

Administrative Support Assistant - Remote Work

HrstalentsolutionsPenticton
Remote
Full-time

Explore the role of Administrative Support Assistant with a focus on remote work.This position offers a chance to perform routine tasks with a structured approach, perfect for organized individuals... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaPeachland, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Child Care Worker (PAL) - Summerland

Boys and Girls Club OkanaganSummerland, Regional District of Okanagan-Similkameen, CA
Permanent

BGC Okanagan is hiring a Child Care Worker (PAL) for our Summerland Club! Join our school-age childcare team and be part of a fun, engaging program that provides a safe and supportive environment.I... Show more

 • Promoted

Ai Product Builder At Martell Group

Martell MediaPeachland, Canada
Full-time

Step into a pivotal role as AI Product Builder at Martell Group in Kelowna.Spearhead the development of groundbreaking AI solutions that respond directly to market demands.As AI Technical Lead, you... Show more

 • Promoted

Elder Care Provider Wanted - Join Our Family: Seeking Compassionate Elder Care Provider In

ElderCare.comPeachland, British Columbia, Canada
CA$25.00 hourly
Full-time

Position: Care Aide / Companion Location: Peachland, BC Schedule: 5 days per week About the Role: We are seeking a compassionate and reliable Care Aide to support an elderly woman in her home in P... Show more

 • Promoted

Shortform Creative Lead Role at Martell Group

Martell-VenturesSummerland, Regional District of Okanagan-Similkameen, CA
Full-time

Become a key player at Martell Group as the Shortform Creative Lead, focusing on innovative content strategies for platforms including TikTok and Instagram.This is an in-office creative role.In thi... Show more

 • Promoted

Want Cash Jobs? Earn With Uber Instead

Uber eatsPeachland, BC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Sitter Wanted - Seeking A Reliable Sitter In Summerland, Bc $20/Hour

Sitter.comSummerland, British Columbia, Canada
CA$20.00 hourly
Part-time

We are a family in Summerland, BC seeking a part-time nanny for our primary school-aged children.The position is live-out and offers a competitive rate of $20.We are looking for a responsible and e... Show more

 • Promoted

URGENT: House Sitter Wanted - Reliable House Sitter Needed In Summerland, Bc $1 Daily For Trusted

HouseSitter.comSummerland, British Columbia, Canada
Full-time

Are you looking for a house sitting opportunity in Summerland, British Columbia? I am a homeowner searching for someone responsible to care for my home while I am away.The duties of this house sitt... Show more

 • Promoted

Customer Service Representative Penticton

DOLLAR TREE STORES CANADA, INC.Penticton, Regional District of Okanagan-Similkameen, CA
Part-time

Step into a rewarding part-time role as a Customer Service Representative in Penticton, British Columbia, where stellar customer interactions and store management are key.We seek a Customer Service... Show more

 • Promoted

ESL Private Tutoring Jobs Peachland

SuperprofPeachland, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Sales Specialist

The Weiner GroupPeachland, BC, CA
Full-time

We are passionate about making life insurance accessible and impactful, and we are looking for a dedicated professional to join our team and drive business growth.We are seeking an enthusiastic and... Show more

 • Promoted

Elite In-Home Personal Trainer: Flexible Schedule & Perks

Svetness Personal TrainingPeachland, BC, CA
Full-time

A leading personal training company in British Columbia seeks dedicated Certified Personal Trainers to deliver personalized fitness instruction in clients' homes.Candidates should have NCCA accredi... Show more

 • Promoted

Sales Representative for Window Solutions

Appsierra GroupPenticton
Full-time

Join Collavion as a Sales Representative specializing in window and patio door replacements.Achieve annual earnings of $150,000 to $200,000 in this exciting commission role.This position offers sea... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USSummerland, British Columbia
Remote
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more