Talent.com
Endvr
Remote Customer Support RepresentativeEndvr • Fort Saskatchewan, Alberta
Remote Customer Support Representative

Remote Customer Support Representative

Endvr • Fort Saskatchewan, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description
At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.
We’re growing quickly and looking for a Customer Support Representative to help our customers navigate the ENDVR platform as we scale. We’re looking for a thoughtful problem solver who cares deeply about world-class customer experiences, understands the retail environment, and wants to grow alongside the platform.

What You’ll Do

    • Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
    • Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
    • Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
    • Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
    • Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
    • Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
    • Maintain high customer satisfaction and contribute to a positive, supportive customer experience.

You Own This If You Have

    • Experience working in retail, especially in environments where customer experience, product knowledge, and communication matter.
    • Experience using the ENDVR platform (as a retail associate, manager or brand rep) — this is a strong advantage.
    • A genuine belief in the importance of world-class customer service and a desire to help people succeed, not just complete tasks.
    • A passion for the outdoor, action sport, optical, or lifestyle industry, through personal participation, professional experience, or both.
    • A growth mindset — you’re motivated to learn, improve, and excel in your role every day.
    • A strong work ethic and positive attitude, valuing accountability, ownership, and collaboration over having all the answers.
    • Curiosity and empathy — you enjoy asking thoughtful questions and guiding customers toward the best outcome.

What We’re Looking For

    • You’re computer-savvy and comfortable working with web-based tools, dashboards, and ticketing systems.
    • You're confident in navigating new software and learning new systems, even if you haven’t used them before.
    • You don’t need a deep technical support background — attitude, ownership, and willingness to learn matter more than prior tech experience.
    • Strong written and verbal communication skills, with the ability to explain complex topics in simple terms.
    • Excellent time management, organization, and prioritization skills in a fast-paced environment.
    • Strong attention to detail and the ability to analyze issues and make well-reasoned decisions.
    • French language proficiency is a plus.
$45,000 - $55,000 a yearAbout ENDVRWe’re a fast-growing and humble start-up team that understands the impact that technology can make in the retail space. ENDVR is based in Montreal with a fun and flexible hybrid working environment.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Customer Support Representative • Fort Saskatchewan, Alberta

Similar jobs

Remote Entry-Level Customer Support Associate

Leakstory JobsEdmonton, Division No. 11, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

Sales Representative (Remote)

Max TechnologiesEdmonton, Division No. 11, CA
Remote
Full-time

We are a well-capitalized software startup with a mission to simplify enterprise software transactions.We are looking for motivated salespeople to join us on our mission.We are looking for self-sta... Show more

 • Promoted

Remote Front Desk & Customer Support Specialist

Skillerszone LLCEdmonton, Division No. 11, CA
Remote
Full-time

A virtual assistance company is seeking a professional Front Desk Receptionist to join their remotely operating team.The role emphasizes managing communications, assisting customers, and ensuring s... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitEdmonton, Division No. 11, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Remote Sales Representative Fostering Customer Relationships and Growth

AO Globe LifeEdmonton, Division No. 11, CA
Remote
Full-time

Elevate customer engagement as a dedicated Remote Sales Representative.Drive sales success, develop relationships, and advocate for client satisfaction within a dynamic environment.This position is... Show more

 • Promoted

Remote Bilingual Customer Support (French–English)

BET99Edmonton, Division No. 11, CA
Remote
Full-time

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email.You will be responsible for ensuring customer satisfaction, addres... Show more

 • Promoted

Customer Care Representative - Remote Work

srecruitingEdmonton, Division No. 11, CA
Remote
Full-time

Customer Care Representative - Remote Work.About the job Customer Care Representative - Remote Work.Experience in our industry is not required as we have industry-leading training and support to pr... Show more

 • Promoted

Remote Customer Support Representative

Waste Solutions CanadaEdmonton, Division No. 11, CA
Remote
Full-time

Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative.This role is centered on providing exemplary support to clients and vendors, ensuring a smooth servic... Show more

 • Promoted

Remote Customer Support Role for Bilingual Professionals

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareEdmonton, Division No. 11, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

FedEx Remote Customer Support Role

FreelanceshopEdmonton, Division No. 11, CA
Remote
Full-time

Thrive in a FedEx Remote Customer Support role where you'll assist customers with shipment inquiries and service requests directly from home.The focus is on outstanding service delivery.FedEx is lo... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Remote Call Center Representative

Mass MarketsEdmonton, Division No. 11, CA
Remote
Full-time

Remote Call Center Representative - Remote.MCI is a rapidly growing technology-enabled business services company in the USA, with a global call center footprint across multiple countries.We deliver... Show more

 • Promoted

Sales Representative (Remote)

AO-Globe LifeEdmonton, Division No. 11, CA
Remote
Full-time

About the job Sales Representative (Remote).About US: At Globe Life, we are dedicated to helping individuals and families protect what matters most.As a leader in the insurance industry, we offer a... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkEdmonton, Division No. 11, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Remote Customer Service Sales Representative

Pacific Canadian CareersEdmonton, Division No. 11, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Remote Customer Support Specialist

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareEdmonton, Division No. 11, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Remote Inbound Call Center Rep – Customer Support

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking a Remote Inbound Call Center Representative.You will be responsible for answering customer inquiries, providing information about products,... Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsEdmonton, Division No. 11, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more