Talent.com
Endvr
Remote Customer Support RepresentativeEndvr • Langley, British Columbia
Remote Customer Support Representative

Remote Customer Support Representative

Endvr • Langley, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.
We’re growing quickly and looking for a Customer Support Representative to help our customers navigate the ENDVR platform as we scale. We’re looking for a thoughtful problem solver who cares deeply about world-class customer experiences, understands the retail environment, and wants to grow alongside the platform.

What You’ll Do

    • Contribute to diverse tasks, projects, and initiatives that support departmental and company-wide growth.
    • Triage and respond to incoming customer inquiries through email and our ticketing system with clarity, empathy, and efficiency.
    • Become an expert in the ENDVR platform, supporting and training new and existing customers on best practices to increase adoption and success.
    • Work with customers to identify, reproduce, and resolve issues — focusing not just on what they’re asking for, but why they’re asking.
    • Share recurring issues, insights, and customer feedback with the Product and Development teams to help continuously improve the platform.
    • Identify repeat support questions and help create user guides, manuals, and knowledge-base articles to reduce future inquiries.
    • Maintain high customer satisfaction and contribute to a positive, supportive customer experience.

You Own This If You Have

    • Experience working in retail, especially in environments where customer experience, product knowledge, and communication matter.
    • Experience using the ENDVR platform (as a retail associate, manager or brand rep) — this is a strong advantage.
    • A genuine belief in the importance of world-class customer service and a desire to help people succeed, not just complete tasks.
    • A passion for the outdoor, action sport, optical, or lifestyle industry, through personal participation, professional experience, or both.
    • A growth mindset — you’re motivated to learn, improve, and excel in your role every day.
    • A strong work ethic and positive attitude, valuing accountability, ownership, and collaboration over having all the answers.
    • Curiosity and empathy — you enjoy asking thoughtful questions and guiding customers toward the best outcome.

What We’re Looking For

    • You’re computer-savvy and comfortable working with web-based tools, dashboards, and ticketing systems.
    • You're confident in navigating new software and learning new systems, even if you haven’t used them before.
    • You don’t need a deep technical support background — attitude, ownership, and willingness to learn matter more than prior tech experience.
    • Strong written and verbal communication skills, with the ability to explain complex topics in simple terms.
    • Excellent time management, organization, and prioritization skills in a fast-paced environment.
    • Strong attention to detail and the ability to analyze issues and make well-reasoned decisions.
    • French language proficiency is a plus.
$45,000 - $55,000 a yearAbout ENDVRWe’re a fast-growing and humble start-up team that understands the impact that technology can make in the retail space. ENDVR is based in Montreal with a fun and flexible hybrid working environment.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Remote Customer Support Representative • Langley, British Columbia

Similar jobs

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupLangley, British Columbia, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Cintas Account Growth Sales Representative

Cintas CanadaCity of Langley, Metro Vancouver Regional District, CA
Full-time

Expand your sales expertise in the Business Development Representative role at Cintas, focusing on enhancing growth within current customer accounts.Engage in prospecting and cold calling, with a s... Show more

 • Promoted

Avee Health Customer Support Specialist Role

AVEECity of Langley, Metro Vancouver Regional District, CA
Full-time

Embrace the chance to work with Avee Health as a Customer Support Specialist in Langley, BC—centered on enhancing patient experiences through dedicated, on-site support across various platforms.As ... Show more

 • Promoted

Customer Support Representative

Bunzl CanadaPitt Meadows, Metro Vancouver Regional District, CA
Full-time

Provide outstanding assistance as a Customer Support Representative.Focus on accurate order entry and manage customer inquiries effectively through our eCommerce platform.This role requires maintai... Show more

 • Promoted

Underwriting Support Assistant Remote

Arrowhead ProgramsCity of Langley, Metro Vancouver Regional District, CA
Remote
Full-time

Take on an essential role with Brown & Brown Canada as an Underwriting Support Assistant in a hybrid setup.Engage in key administrative tasks that aid underwriters in maintaining and organizing the... Show more

 • Promoted

Remote Sales Representative - High Earnings Potential 140k+ - C$60,000 - C$140,000 A Year - Remote

RogersMaple Ridge, Canada
Remote
Full-time

Seeking an Outbound Business Sales Consultant to upsell and cross-sell services to existing SMB customers, managing a structured sales process and meeting monthly targets for commission earnings. Show more

 • Promoted

Customer Financial Services Lead

ICONIX Waterworks LimitedCity Of Langley
Full-time

Implements ICONIX’s credit and collection policies for designated Canadian and US customer accounts by monitoring and maintaining accounts within the prescribed credit terms, using proactive risk a... Show more

 • Promoted

Customer Financial Services Lead

ICONIX WaterworksCity Of Langley
Full-time

Implements ICONIX’s credit and collection policies for designated Canadian and US customer accounts by monitoring and maintaining accounts within the prescribed credit terms, using proactive risk a... Show more

 • Promoted

Viessmann Technical Support Representative

Carrier Global CorporationCity Of Langley
Full-time

Drive technical excellence as a Technical Services Representative at Viessmann in Langley, BC.In this hybrid role, you’ll provide essential support and training on our HVAC solutions.This position ... Show more

 • Promoted

Agency Sales Representative (Canada - Remote)

Kanopi StudiosCoquitlam, Metro Vancouver Regional District, CA
Remote
Full-time

Kanopi Studios will be closed for winter break from December 24, 2025 to January 2, 2026.Responses and application review will be slower during this time.Thank you for your understanding.Kanopi Stu... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingLangley, British Columbia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Experience Representative at TD Canada Trust

TDTownship of Langley, BC, CA
Part-time

Drive customer satisfaction as a Customer Experience Representative at TD Canada Trust in Aldergrove, British Columbia.Engage with clients, process transactions, and offer tailored banking solution... Show more

 • Promoted

Sales Representative

ATCO StructuresCity of Langley, Metro Vancouver Regional District, CA
Full-time

That’s us! A team committed to delivering inspired solutions for a better world.We care for our communities and each other, and we are committed to showing up for those who need us.We value and enc... Show more

 • Promoted

Customer Service Rep

FUCHS LUBRICANTS CO.City of Langley, Metro Vancouver Regional District, CA
Full-time

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.We stand behind our core values: trust, creating value, respect, reliability, and int... Show more