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Paladin Security
Healthcare Security Shift Supervisor.Paladin Security • Mission, British Columbia
Healthcare Security Shift Supervisor.

Healthcare Security Shift Supervisor.

Paladin Security • Mission, British Columbia
5 days ago
Job type
  • Full-time
Job description

Overview

Job Skills / Requirements

Summary:

The Shift Security Supervisor is responsible for overseeing and coordinating the delivery of high-quality security services during an assigned shift within a healthcare environment. This role acts as a liaison between the Site Supervisor and frontline Security Officers, ensuring operational effectiveness, staff performance, and compliance with all policies and procedures.

The position requires strong leadership, sound decision-making, and the ability to manage competing priorities in a dynamic and often high-pressure setting. The primary objective is to maintain a safe, secure, and professional environment for patients, staff, visitors, and property.

The Shift Supervisor will be working closely with and reporting directly to the Site Security Supervisor.

Duties and Responsibilities:

  • Supervise Security Officers on shift, ensuring a high standard of professionalism, customer service, and performance
  • Act as the primary on-site point of contact for SOC, clinical teams, facilities, and client representatives
  • Enforce all Paladin and client policies, procedures, and site orders
  • Ensure completion of accurate and timely daily reports and incident reports; follow up on deficiencies
  • Monitor officer performance and conduct coaching, recognition, and corrective action as required
  • Conduct site orientation and training for new staff, ensuring onboarding requirements are completed
  • Maintain awareness of staffing levels and assist with scheduling and shift coverage as needed
  • Coordinate coverage for absences, including short-notice book-offs and emergency situations
  • Address and resolve operational issues, escalating concerns where required
  • Follow up and solve customer/client concerns and queries as well as make recommendations to the Site Supervisor to improve security policies and processes
  • Ensure all incidents, WorkSafe injuries, and safety concerns are reported promptly
  • Maintain accurate documentation of all activities and incidents, including support of monthly site audits and deliverables
  • Respond to emergency situations and provide leadership during incidents
  • Promote a positive patient experience through professional and empathetic interactions
  • Perform additional duties as assigned by the Site Supervisor

QUALIFICATIONS:

Education and Experience

  • Minimum 2 years of healthcare security experience or an equivalent combination of education and experience
  • Completion of Paladin Supervisor Training, or willingness to complete
  • Previous acting supervisor, supervisor or leadership experience is considered an asset

Skills and Abilities

  • Strong leadership, organizational, and problem-solving skills
  • Effective communication skills, both verbal and written
  • Demonstrated professionalism and strong interpersonal skills
  • Ability to work effectively in a fast-paced, high-pressure environment
  • Ability to manage routine and emergency situations calmly and efficiently
  • Strong knowledge of site orders, healthcare security practices, and safety protocols
  • Proficiency with security systems including CCTV, access control, fire systems, and WinTeam
  • Proficient with Microsoft Office applications
  • Strong report writing and documentation skills
  • Physical ability to perform the duties of the role, including the ability to maintain all Use of Force training and qualifications
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Healthcare Security Shift Supervisor. • Mission, British Columbia

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