Service Technician

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and wehave an amazing story to share. Heres a quick glance of who we are and the impact you could have on the food service industry. Theres a seat at our table for you...

InnoServ provides installation preventative maintenance servicing and measures performance of chemical and beverage dispensing equipment for a variety of customers including national accounts healthcare college and university hospitality and large independent food service operators.

Position Description

Provides Gordon Food Service (GFS) customers with timely proper maintenance on equipment within the market area and effectively manages parts and equipment expenses. Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory.

Duties and Responsibilities

As a Service Technician you will be the trusted expert that provides installation preventative maintenance and servicing of coffee machines juice machines dishwashers and chemical dispensing machines for a variety of customers including national accounts healthcare college and university hospitality and large independent food service operators all while upholding the Standards of Performance.

Location

The successful candidate should be based out of the London region.

Work Schedule

Monday to Friday 40-48 hours per week with flexibility to provide exceptional customer service

What We Offer

• The hourly wage range for this position is $22.46 - $33.70

• Medical Dental Prescription Drug and EFAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Family culture

• Advancement opportunities

• Profit Sharing

• 128 year family owned and operated company history

• Take home Company Van (Includes all expenses associated)

Duties and Responsibilities

• Maintenance & Installation: Coordinate and perform scheduled installs preventative maintenance and equipment repairs using manuals schematics and standard tools.

• Emergency Response: Provide 24/7 emergency services and efficient project follow-up.

• Territory & Sales Growth: Penetrate existing accounts to increase sales and maintain an optimized territory schedule.

• Cross-Functional Support: Provide technical and equipment support to Product Specialists and Customer Development Specialists (CDS).

• Communication & Rapport: Build professional relationships with internal and external customers and report field opportunities to the Regional Manager.

• Documentation: Log all field activities in Metrx/Mobile software and complete administrative paperwork in a timely manner.

• Goal & Time Management: Plan daily schedules effectively to meet productivity expense-reduction and sales goals.

• Training & Inventory: Conduct in-service sessions on equipment operation and perform regular inventory cycle counts on parts.

• Professional Development: Attend meetings track industry trends and maintain peer relationships to share field insights.

• Company Culture: Align all actions with organizational mission and cornerstone values.

• Performs other duties as assigned.

Experience & Competencies

• High School / Equivalent required

• Valid State Drivers License required

• Two years previous sales and equipment repair experience or an equivalent combination of education training and experience required

• Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical plumbing health and sanitation codes; adheres to safety protocols. Knowledge of products equipment and tools needed to complete the tasks required of this job (install/maintain/fix). Ability to correctly interpret maintenance manuals schematics and wiring diagrams

• Sales & Marketing - Knowledge of principles and methods for showing promoting and selling products or services including marketing strategy and tactics product demonstration sales techniques.

• Customer Service Knowledge of principles and processes for providing customer services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction; ability to display professional quality work and service.

• Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.

• Problem Solving Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions. Refers to supervisor manuals policies and practices for guidance.

• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Communication Ability to convey and receive information effectively through speaking writing and listening.

• Coordination Adjusting actions in relation to others actions; able to prioritize and order work based on need or importance

• Physical Abilities and attributes ability to perform physical aspects of the job including heavy lifting of machines. Must have a professional appearance and proper hygiene.

• Human Relations Must be a team player goal oriented self-motivated with a positive attitude and strong work ethic.

• Achieving desired outcomes of projects on time and within budget

We thank all applicants for their interest however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 22 - 33