Client Services Representative

Welcome to FOSS Where Values DriveEverything We Do

For over 60 years the FOSS Auto Grouphas been a leader in the automotive industry home to two trusted brands: RoyFoss and Foss National success is driven by ourincredible team. These are dedicated and passionate individuals who embody ourcore values daily building a reputation for excellence in retail fleetservice and innovation.

At FOSS we are guided by fiveprinciples:

• Glad to be here We show up with positivity and pride.
• Sweat the small stuff Details matter and we get them right.
• Show up for each other We succeed as a team.
• Walk the talk We lead by example.
• Set the standard We raise the bar.

We are proud of the long-standingrelationships weve built with our clients customers and our team you join FOSS youre joining a company that leads with heart acts withintegrity and invests in your growth. If you want a workplace where yourimpact is celebrated youve found your next move.

Salary Range: $50000 - $58000/yearly

About The Current Open Role

We are seeking an enthusiasticprofessional and customer focused Client Service Representative to become amember of our team in ourCalgary ABoffice.

What Were Looking For

Day to day support to customersproviding guidance and solutions to their inquiries by phone or email at atimely manner

Prepareselector quotes new vehicle orders and various reports

Manageand track individual as well as team assigned cases using Salesforce withinpredetermined OLAs

Updateand maintain internal databases while ensuring a high level of accuracy

Pro-activelyassist Account Managers with shared accounts portfolio with the transition ofaccounts when appropriate

Assistclients with strategic planning to evaluate fleet needs and provide bestsolutions

Conductclient meetings training sessions and other client requests as required

Identifyinefficiencies and suggest and implement fleet cost cutting measures

Completeclient and prospect specific projects

Provideback-up support to the Client Services Team

Learnproducts and services and undertake internal development and training

Followcompany defined policies and procedures

Other duties as assigned

What Youll Bring

At least 3-5 years experience in asimilar customer relations position

Ability to multi-task with accuracy

Knowledge of a CRM tool such as SalesForce would be an asset

Ability to prioritize requests anddeadlines

Strong analytical skills

Professional phone manners

Proficient in MS Office Suite;advanced in Excel

Passion to stay busy and eager to dowhatever it takes to get the job done

Strong written and oral communicationskills

Positive energy and enthusiasm everyday

Previous experience and familiaritywith automotive leasing is an asset

Bilingual in English and Frenchpreferred

What We Offer:

Competitive compensation and benefitspackage.

Employee team building and socialevents.

Learning and development programs forall team members.

Growth potential within ourorganization.

Employee discount programs.

Foss purchase and service program.

Employee referral and recognitionprograms.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and FossNational Leasing we are dedicated to creating a workplace where everyone feelswelcome and has the opportunity to thrive. We believe that a diverse andinclusive team is not only our strength but it also drives innovation andhelps us better serve our customers and community.

We are proud to be an equalopportunity employer. We consider all qualified applicants without regard torace color religion gender gender identity or expression sexualorientation national origin age or disability. Our commitment to equalopportunity extends to all aspects of employment including hiring trainingpromotion compensation and benefits.

FOSS Automotive Group is committed toproviding an inclusive accessible work accordance with theAccessibility for Ontarians with Disabilities Act (AODA) accommodations areavailable upon request for candidates taking part in all aspects of therecruitment and selection process.

We are committed to fostering aculture of fairness equity and respect for every employee and applicant.

Should you have any questions orconcerns you can reach out to

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 50000 - 58000