Bilingual Customer Service Specialist – Relocation

Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.

This is a career-defining opportunity to join a cornerstone organization within the Relocation & Logistics sector. We provide a stable, professional environment combined with a mission-driven culture. If you are a fast learner who thrives on helping others navigate complex information with empathy and precision, you belong on our team.


Hourly Rate: $21.63 / hour

Schedule: Monday to Friday (No weekends)

Note: Monthly rotational shifts between 8:00 AM and 8:00 PM.

Paid Training: 4 weeks (8:00 AM to 5:00 PM)

Contract Type: Full-time, temporary (with the possibility of transitioning to permanent)

Location: Ottawa (Easily accessible by public transit; paid parking available) 200 Laurier Avenue West, Ottawa ON K1P 6M7

Transition to Remote Work: must successfully complete all training and demonstrate they have fully mastered the training skillset

Official Start Date: July 6th, 2026

Advantages
Competitive Compensation: A stable hourly rate of $21.63/hour with room to grow!

Tiered Career Growth: Entry at Level I with structured pathways to advance to Level II and III (accompanied by compensation increases) as you master new skills.

Expert Training: Deep-dive, paid training into the CAFRD directive—an industry-recognized expertise.

Great Schedule: Consistent Monday to Friday scheduling with no weekend requirements (monthly rotational shifts between 8:00 AM and 8:00 PM).

Mission-Driven Work: Directly support Canadian Armed Forces members and their families during major life transitions.

Responsibilities
Act as the dedicated, omni-channel point of contact (phone, email, chat, video), providing a warm and professional experience for relocating members.

Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies.

Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.

Navigate, interpret, and translate the complex Canadian Forces Relocation Directive (CAFRD) into actionable, easy-to-understand advice.

Qualifications
Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.

To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since juin 2021).

At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key.

High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.

Full-time, temporary with a strong possibility of permanent transition based on performance.

Summary
If you have the empathy to support a family in transition and the intellect to master complex directives, apply today to launch your career!

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