Talent.com
Zen Educate
Remote Customer Support RepresentativeZen Educate • Drummondville, Quebec
Remote Customer Support Representative

Remote Customer Support Representative

Zen Educate • Drummondville, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Location: Remote in HalifaxCompensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:-Respond to inquiries from schools and educators promptly via email, phone and text. -Manage and maintain the support inbox, ensuring all queries are handled efficiently.-Monitor the Slack (internal communications) channel and escalate issues as needed.-Identify trends in queries and recommend process improvements to enhance the school and educator journey.-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.-Contribute to building a support knowledge base to create more efficient support for the future. -Document and escalate key issues for further action.
Our Ideal Candidate 🙋-Has a passion for companies that have a positive social impact and the education sector-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team-You love to take pride in creating an exceptional experience for customers 🙌-Having experience and/or strong knowledge of the education sector is a big plus-Has strong written and verbal communication skills.-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥-Background in customer service or customer success -Proven ability to manage multiple workflows and prioritize tasks effectively.-Proficiency in Google Suite -Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Create a job alert for this search

Remote Customer Support Representative • Drummondville, Quebec

Similar jobs

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Drummondville, QC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupWickham, Quebec, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USBecancour, Quebec
Remote
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Drummondville, QC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

German Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSaint-Cyrille-de-Wendover, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupRacine, Quebec, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Remote: Get Paid To Play Games

Free Cash by AlmediaMelbourne, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupDrummondville, Quebec, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausBecancour, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Financing Solutions Leader

National Bank of CanadaDrummondville, Centre-du-Québec, CA
Remote
Full-time

A leading Canadian bank seeks a Manager Financing Solutions in Drummondville.The role requires 6 years of relevant experience and strong negotiation and commercial credit skills.You will collaborat... Show more

 • Promoted

Conduisez avec Lyft, selon votre horaire

Lyftsainte marthe du cap, qc, Canada
Full-time +2

Les nouveaux chauffeurs à Trois-Rivières gagnent une prime de 500 $ avec 25 courses en 30 jours.Lyft est une plateforme qui met en relation les chauffeurs avec les personnes qui ont besoin de se dé... Show more

 • Promoted

Nouveaux chauffeurs: Gagnez une prime de 500 $ pour 25 courses en 30 jours

Lyftsainte marthe du cap, qc, Canada
Full-time +2

Les nouveaux chauffeurs à Trois-Rivières gagnent une prime de 500 $ avec 25 courses en 30 jours.Lyft est une plateforme qui met en relation les chauffeurs avec les personnes qui ont besoin de se dé... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaUlverton, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Chinese Private Tutoring Jobs Becancour

SuperprofBecancour, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

ESL Private Tutoring Jobs Becancour

SuperprofBécancour, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Remote: Get Paid to Play Games

Free Cash by AlmediaRacine, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBecancour, QC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Spanish Private Tutoring Jobs Becancour

SuperprofBécancour, Quebec (QC), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more