Talent.com
Trivium
Remote Customer Success ManagerTrivium • Courtenay, British Columbia
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Courtenay, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Create a job alert for this search

Remote Customer Success Manager • Courtenay, British Columbia

Similar jobs

Remote Sales - C$60,000 - C$140,000 A Year - Remote

RogersCourtenay, Canada
Remote
Full-time

Experience & Qualifications: A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys

AlmediaSquirrel Cove, Canada
Full-time

Com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks.Since its launch 5 years ago, over 50... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaSquirrel Cove, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupRefuge Cove, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative a... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaRefuge Cove, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaRefuge Cove, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaSquirrel Cove, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Game Tester - Remote

AlmediaRefuge Cove, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Customer-Focused Solutions Advisor

ScotiabankCourtenay, Comox Valley Regional District, CA
Full-time

Transform customer interactions as a Customer Solutions Advisor.Embrace the challenge of promoting banking solutions to mortgage customers, enhancing their financial journeys with expert guidance.T... Show more

 • Promoted

Emergency Planning Coordinator at Klahoose Nation

Klahoose First NationSquirrel Cove, BC, CA
Full-time

Join Klahoose Nation as an Emergency Planning Coordinator and contribute to vital community safety initiatives.This full-time role involves developing emergency management strategies and risk asses... Show more