Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Location: Remote, based in Canada (PST hours)
Type: Full-time
Team: Customer Experience
Compensation: CAD $80,000 - $90,000
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
Triage and categorize inbound tickets to improve internal response speed and clarity
Translate user feedback into actionable insights to improve product usability
Collaborate closely with Customer Success to ensure a consistent and proactive support experience
3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working
Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
Comfort with fast-changing environments and a bias toward action
Familiarity with ticketing softwares like Zendesk
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Mission-driven company improving healthcare documentation at scale
Early-stage team with huge ownership opportunities
Fast-growing customer base and real-world impact
Work closely with product and engineering teams to shape the user experience
Remote opportunity, collaborative culture, and meaningful work
Initial Phone Screen
Hiring Manager Call
Take Home Assessment
Final Round + Virtual Meet and Greet!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
Remote Technical Customer Support Specialist • Vaughan, Ontario
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
Step into a pivotal role as a Technical Support Specialist, enhancing customer experiences with advanced GNSS and automation technologies.Provide exceptional technical support and training, helping... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more
Become a Customer Support Specialist with data entry responsibilities, working from home in Toronto, ON, with a competitive pay rate of $28/hour.Engage actively with customers while managing data e... Show more
As we continue to grow and extend our product offering and technical support capabilities, we are in need of adding a.The primary responsibility of this position is to provide technical and applica... Show more
A manufacturing company in Mississauga is seeking a Customer Service Representative.Responsibilities include providing sales support, creating quotes, and maintaining CRM data.Candidates should hav... Show more
A leading technology distributor is seeking a customer-facing individual for a hybrid role based in Canada.This position combines sales and customer service responsibilities, focusing on managing i... Show more
Become a Technical Customer Support Specialist at Hadrian, where you will be the vital link between our company and its authorized distribution network.This role offers the opportunity to utilize y... Show more
Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more
A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more
A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more
Become a Technical Support Specialist at Garland Commercial Ranges in Mississauga, Ontario, focusing on commercial food equipment.Help manage technical inquiries and enhance service operations acro... Show more
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more
A leading online gaming company is looking for a Customer Support Representative to provide assistance via email and live chat.You will help customers understand the platform, gather feedback, and ... Show more
Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more
A leading sprinkler company in Mississauga is seeking a Customer Service Representative to provide effective service for internal and external customers.Candidates should have an Associate's Degree... Show more
A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more
We are a family in Vaughan, Ontario, seeking a compassionate elder care provider to join us on a part-time basis.Our primary goal is to ensure the comfort and well-being of our family member who is... Show more
