Talent.com
Trivium
Remote Customer Success ManagerTrivium • Innisfil, Ontario
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Innisfil, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Create a job alert for this search

Remote Customer Success Manager • Innisfil, Ontario

Similar jobs

Branch Sales and Customer Experience Manager

goeasy Ltd.Vaughan
Full-time

Direct branch sales initiatives while ensuring exceptional customer service.Cultivate a team environment that focuses on financial solutions and cross-selling opportunities.As the Branch Manager, y... Show more

 • Promoted

Hands-On Fleet Manager for Operational Success

Confidential JobsVaughan
Full-time

Drive operational improvements as a Fleet Manager with hands-on leadership of multi-site transportation departments.Foster an accountable team while enhancing service efficiency.In this critical ro... Show more

 • Promoted

Business development manager

Groupe MorneauBolton, Ontario, Canada
Full-time

Catégorie d’emploi: Administration.At Morneau, we’ll go places together and explore new career horizons filled with exciting opportunities.Elaborate a vast knowledge of strategic challenges related... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaPort Severn, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Remote Zoho Consultant — Lead Automation & Client Success

CustomerizationVaughan
Remote
Full-time

A technology solutions company in York Region, Vaughan, seeks a Zoho Consultant to implement and optimize solutions for clients.The role involves leading discovery sessions, configuring application... Show more

 • Promoted

Customer Growth Sales Manager Role

WellnessLiving Systems Inc.Vaughan
Full-time

Become a Customer Growth Sales Manager at WellnessLiving in Thornhill, ON, where you'll empower both your team and customers.This hybrid position combines sales leadership with account management t... Show more

 • Promoted

New Car Sales Leader: Drive Results & Customer Satisfaction

Willowdale Automotive GroupVaughan
Full-time

An automotive dealership in Vaughan is seeking a New Car Sales Manager to oversee and manage the sales team.The role involves achieving sales targets, maintaining customer satisfaction, and ensurin... Show more

 • Promoted

Performance-Driven Consultant: Remote Work Opportunity

AO Garcia AgencyVaughan
Remote
Full-time

Redefine your success as a Performance-Driven Consultant with Global Elite Empire Consultants.This remote position focuses on guiding clients toward their goals without the stress of cold outreach.... Show more

 • Promoted

Senior Personal Lines Account Manager (RIBO Licensed)

RDA InsuranceVaughan
Full-time

A leading insurance brokerage in York Region is seeking a Personal Lines Customer Service Representative.Ideal candidates will have over 5 years of experience in the field, holding a RIBO or OTL li... Show more

 • Promoted

Client Success Pro: Growth, Trust & Impact

ACUTE Environmental & Safety Services Inc.Barrie, ON, CA
Full-time

A leading environmental service provider is seeking a Client Success Associate to ensure high-quality client experiences and support business growth.The position requires 2+ years in client success... Show more

 • Promoted

Senior Analyst - Customer Insights at 407 ETR

407 InternationalVaughan
Full-time

Become a key player in driving data-informed decisions as a Senior Insights Analyst at 407 ETR in Woodbridge, Ontario.Your role will focus on uncovering valuable customer insights from diverse data... Show more

 • Promoted

Hybrid Commercial Insurance Manager with Growth & Benefits

TEEMA Solutions GroupVaughan
Full-time

A growing insurance brokerage in Vaughan is seeking a Commercial Lines Account Manager to manage client relations and policy renewals.The ideal candidate has a minimum of 5 years of experience, exc... Show more

 • Promoted

Sales Leadership Role at Neo

Neo FinancialVaughan
Full-time

Become a Sales Team Lead at Neo, guiding a team of representatives to secure new customers and foster a stronger financial future for Canadians.Drive performance and engagement.As a leader, your mi... Show more

 • Promoted

Customer Operations Workforce Manager - Woodbridge

407 ETR Concession Company LimitedVaughan
Full-time

Elevate Customer Operations as the Workforce Manager based in Woodbridge.Focus on capacity planning and team development to drive operational success and efficiency.This role involves reporting to ... Show more

 • Promoted

Account Manager, Group Benefits

Penmore Group of CompaniesVaughan
Full-time

The Account Manager will be responsible, along with a Benefits Consultant and/or a Benefits Analyst, for an assigned block of clients.The Account Manager will be responsible for, but not limited to... Show more

 • Promoted

Masters Insurance Cyber and Management Liability Manager

Masters InsuranceVaughan
Full-time

Step into a pivotal role as an Account Executive specializing in Cyber and Management Liability at Masters Insurance, where client relationships come first in a hybrid work setting.In this role, yo... Show more

 • Promoted

Remote Management Consultant

Micro1Vaughan, Ontario, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Sales Performance Manager North America

PERI CanadaBolton, ON, CA
Full-time

Location: Bolton, ON, CA, L7E 1K1.Company: PERI Formwork Systems, Inc.The Sales Performance Manager (SPM) drives sales effectiveness and profitable growth across North America by owning and operati... Show more

 • Promoted

Account Manager with Sales Focus - Ontario

The Pittsburgh Paints CompanyVaughan
Full-time

Take charge as an Account Manager dedicated to sales growth in Maple, Ontario.Foster existing customers while proactively developing new accounts in this pivotal role.In this Account Development Ma... Show more

 • Promoted

CSL Operations Management Position

RESA PowerVaughan
Full-time

Take charge of operations as the Manager at CSL, a RESA Power Company.Focus on mentoring, efficiency, and strategic business development.In this role, you will oversee operations at the facility, p... Show more