At BrightOrder, we power the fleets that keep the world moving.
Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale, retention and customer growth are mission-critical.
This role is not about maintaining accounts.
It’s about protecting revenue, strengthening relationships, and turning risk into opportunity.
We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter.
You will own renewals, handle cancellation calls, proactively reach out to at-risk customers, and ensure we deliver measurable value.
If you’re someone who stays calm under pressure, doesn’t avoid difficult conversations, and sees churn as a challenge to solve, this role is for you.
Retention Impact – You consistently hit renewal and retention targets
Outreach Discipline – You maintain high proactive call velocity
Save Performance – You recover cancellation requests and rebuild trust
Customer Confidence – Customers feel heard and supported
Operational Excellence – Your processes are clean and measurable
We value ownership, accountability, and clarity.
We don’t avoid hard conversations.
We solve them.
We move fast, stay organized, and support each other.
If you’re reading this and thinking, “I want responsibility and impact,” keep going.
100% Remote – Work from anywhere in Canada
Competitive salary: $65,000–$85,000 CAD
Compensation tied to renewal KPIs
Growth culture – Mentorship and internal mobility
Access to cutting-edge AI tools
Comprehensive company paid health and dental benefits
Paid vacation & personal days
If this sounds like you, don’t just apply and show us why.
Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and tough conversations.
At BrightOrder, we don’t hire passengers.
We hire builders who protect revenue and raise the bar.
Remote Customer Success - Retention & Expansion (Remote) • Fort Saskatchewan, Alberta
A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more
Oversee customer retention initiatives as a Senior Manager, specializing in marketing strategies.Improve engagement and renewals while managing performance across various channels in a remote setup... Show more
Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more
A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more
Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more
A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more
Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more
A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more
Become a remote Customer Operations Lead with Librestream, crafting operational strategies that elevate the customer journey post-sale.Focus on delivering successful onboarding and project manageme... Show more
A technology-focused company is seeking an Account Manager (Customer Success Focus) to take ownership of client relationships.You will ensure the long-term success and satisfaction of clients, lead... Show more
Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more
Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more
A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more
A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more
Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more
A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more
){kind=logo}
