Talent.com
Samsara
Remote Sr. Support Tools Product ManagerSamsara • Vancouver, British Columbia
Remote Sr. Support Tools Product Manager

Remote Sr. Support Tools Product Manager

Samsara • Vancouver, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About the role:


The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.


As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.


This role is open to candidates residing in Canada.



You should apply if:



  • You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.

  • You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.

  • You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.

  • You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.

  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.



In this role, you will:


Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:



  • Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.

  • Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.

  • Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.

  • Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.

  • Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.

  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices



Minimum requirements for the role:



  • 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment

  • Bachelor's degree in a technical or business field, or equivalent practical work experience.

  • AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).

  • Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools

  • Ability to translate complex customer and business problems into clear requirements and solutions.

  • Experience with leveraging AI to solve high-impact business problems

  • Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

Create a job alert for this search

Remote Sr. Support Tools Product Manager • Vancouver, British Columbia

Similar jobs

Product Support Manager

Rheem ManufacturingBurnaby
Full-time

The Product Support Manager will lead our high-performing technical support team through coaching, development, and knowledge guidance regarding best practices.The role manages the day-to-day servi... Show more

 • Promoted

Product Support Specialist - Americas

AshbyVancouver, Metro Vancouver Regional District, CA
Full-time

Hello! We're Jason and Charlie, Support Managers at Ashby.We’re excited to share that we're hiring Product Support Specialists in North America.Please note: we’re currently hiring Product Support S... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Product Manager

MitacsVancouver, Metro Vancouver Regional District, Canada
Full-time

This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto or Vancouver.Do you want to be part of a mission driven organization shaping Canada’s innovation future? Do you ... Show more

 • Promoted

Senior Technical Product Manager - Fintech Saas, Remote - C$140,000 - C$160,000 A Year - Remote

A leading fund administration providerVancouver, Canada
Remote
Full-time

A leading fund administration provider is seeking a Senior Technical Product Manager to oversee the Sensr Portal investor platform.Responsibilities include translating strategy into execution, lead... Show more

 • Promoted

Staff Product Manager — Remote-First Strategy Leader

ZensuranceVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading InsurTech company is seeking a Staff Product Manager in Toronto, Ontario, to define the product strategy and drive company-wide impact.You'll lead multiple teams and collaborate closely w... Show more

 • Promoted

Sr. Technical Product Manager - C$140,000 - C$160,000 A Year - Remote

Gen IINorth Vancouver, Canada
Remote
Full-time

Seeking a Technical Product Manager to shape and deliver an investor platform, translating product roadmaps into actionable development cycles.Requires strong B2B SaaS and SDLC/Agile experience. Show more

 • Promoted

Sr. Product Manager For Cloud-Native Soc Platform - C$145,000 - C$200,000 A Year

FortinetPort Moody, Canada
Full-time

Product Manager for cloud-native SecOps solutions.Requires experience with SIEM/SOAR/XDR and strong technical background.Manages product roadmap and engages with customers. Show more

 • Promoted

Lead Product Manager Transforming Contractor Management with AI Solutions

EverCommerceVancouver, Metro Vancouver Regional District, CA
Full-time

Shape the future of contractor management as a Senior Product Manager.Leverage deep market insights to develop AI-powered workflows, enhancing user experiences in a remote role.In this key position... Show more

 • Promoted

Senior Product Manager

SynchroVancouver, Metro Vancouver Regional District, CA
Temporary

Location: Remote - must be based in Canada.We’re seeking a highly skilled Senior Product Manager to drive impactful initiatives that support key strategic objectives for our clients desktop product... Show more

 • Promoted

Sr. Product Manager For Cloud-Native Soc Platform

Fortinet, Inc.Burnaby, Canada
Full-time

We are actively seeking a Technical Product Manager to join our SecOps product team and help drive the development of our cloud-native unified SOC platform.This platform brings together SIEM, SOAR,... Show more

 • Promoted

Product Manager (remote, open roster contract opportunity)

Crowdlinker Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Product Manager (Remote, Open Roster Contractor Opportunity).Please note: this is an open posting to be considered for future positions (on a remote, contract, hourly basis).EST candidates or abili... Show more

 • Promoted

Sr. Product Designer

LumenaltaVancouver, Metro Vancouver Regional District, CA
Full-time

Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on... Show more

 • Promoted

Product Support Manager

IBC Technologies CanadaBurnaby, Metro Vancouver Regional District, CA
Full-time

The Product Support Manager will lead our high-performing technical support team through coaching, development, and knowledge guidance regarding best practices.The role manages the day-to-day servi... Show more

 • Promoted

Senior Product Manager, Cluster Linking

ConfluentVancouver, Metro Vancouver Regional District, CA
Full-time

Employer Industry: Data Streaming Technology.Why consider this job opportunity:.Opportunity for career advancement and growth within a fast‑paced, innovative company.Work directly with high‑profile... Show more

 • Promoted

Product Manager

Remarcable, Inc.Vancouver, Metro Vancouver Regional District, Canada
Full-time

With proven product-market fit and a rapidly scaling business, we’re looking for a.This is not a “just keep the roadmap moving” type of role.You’ll be a builder and problem-solver, balancing custom... Show more

 • Promoted

Product Manager

RemarcableVancouver, Metro Vancouver Regional District, Canada
Full-time

Join Remarcable as a Product Manager SaaS.With proven product-market fit and a rapidly scaling business, we’re looking for a.This is not a “just keep the roadmap moving” type of role.You’ll be a bu... Show more

 • Promoted

Product Lead

Human AgencyVancouver
Full-time

US Applicants - Full-Time; Canadian Applicants - Independent Contractor.This role is for a hands‑on product builder who thrives on embedding with teams, understanding their workflows, and deliverin... Show more

 • Promoted

Sr. Product Manager - C$114,400 - C$203,900 A Year

MicrosoftWest End, Canada
Full-time

Seeking a Senior Product Manager for Microsoft Fabric's analytics platform, focusing on growth and developer experience.Responsibilities include customer insights, strategy, roadmap, and GTM. Show more

 • Promoted

Senior Product Manager - C$126,000 - C$164,000 A Year - Remote

UnbounceWest End, Canada
Remote
Full-time

Seeking a Senior Product Manager to lead platform modernization and engineering velocity for Unbounce's landing page builder, focusing on AI transformation and improving feature team throughput. Show more