Key Responsibilities
Customer and internal Technical Support for Caterpillar and Finning technology suite of products (i.e. MineStar Trimble CUBIQ)
Reports back on product failure trends and serviceability issues
Support continuous improvement project work as required
Review and support in creating and managing technical documents
Inventory and tooling management maintain and track all Caterpillar technology inventory and tooling located in the lab room or stored at respective branches
Manage projects with customer to deliver upgrades calibrations and troubleshooting
Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way to minimize customer downtime
Qualifications
A valid drivers license with a clean driving record
Experienced with various office programs Excel Word and PowerPoint
Post secondary education in Mining Mechanical Engineering Mechatronics Robotics or a related field would be considered an asset
Additional Skills
Experience in Mining Operations or Heavy Civil Construction is an asset
Knowledgeable in GPS/GNSS systems
Experience with computer networking
Experience with or knowledge in database management systems
Mine Planning knowledge/experience
Knowledge in major fleet management systems including MineStar/Wenco/Modular is an asset
Civil CAD Vulcan Deswik or other Mine Engineering software experience
Please note:
Candidates can be based in Edmonton; however this role requires approximately 50% travel to Fort McMurray.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
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