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The RS Group
Dispatch CSRThe RS Group • Winnipeg, Manitoba, Canada
Dispatch CSR

Dispatch CSR

The RS Group • Winnipeg, Manitoba, Canada
30+ days ago
Job type
  • Full-time
Job description

RS Express Ltd. is currently seeking a Dispatcher & CSR Support to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.


If you enjoy problem-solving collaborating with dispatch and drivers and being a key point of contact for customers wed love to hear from you.

Key Responsibilities

  • Maintain regular communication with drivers & monitor driver locations delivery status and ETA; re-route as needed
  • Coordinate with operations warehouse and customer service teams.
  • Prioritize and schedule urgent or time-sensitive shipments
  • Handle inbound and outbound calls emails when communicating with clients and drivers
  • Provide backup coverage for dispatchers and customer service representatives during absences meetings or peak periods including monitoring after-hours calls and late driver returns
  • Assist with scheduling deliveries and coordinating logistics between customers and drivers
  • Maintain a strong working knowledge of fleet operations including driver assignments fleet availability and role responsibilities
  • Monitor customer calls in real time and ensure prompt communication regarding delays cancellations or service changes
  • Maintain compliance with company policies and safety regulations.
  • Participate in team meetings to collaborate on ideas
  • Support general office duties as assigned

Qualifications & Experience

  • 2-3 years of experience dispatching and customer service experience
  • Demonstrated ability to work with logistics and delivery software with adaptability to new systems and technology
  • Excellent English communication skills both written and verbal
  • Strong problem-solving decision-making and organizational skills
  • High attention to detail and a strong sense of accountability
  • Proficiency with dispatch/routing software and vehicle GPS tracking software.
  • Proficiency in Microsoft Office including Outlook Excel and Word
  • Ability to obtain a satisfactory Criminal Record Check (at the employees expense)
  • Legally eligible to work in Canada

Working Conditions

  • Full-time position: 40 hours per week Monday to Friday 7:30 a.m. 4:00 p.m. with flexibility for staggered start times as required
  • In-office role reporting to the Transportation Operations Lead
  • Extended periods of sitting and computer work
  • Occasional filing and office organization requiring standing walking bending and reaching
  • Periodic work in the yard to meet with drivers as operational needs arise

We thank all applicants for their interest; however only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Dispatch CSR • Winnipeg, Manitoba, Canada

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