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ServiceNow CSM Consultant- SNCCBCNDNavitasPartners • Vancouver, British Columbia, Canada
ServiceNow CSM Consultant- SNCCBCND

ServiceNow CSM Consultant- SNCCBCND

NavitasPartners • Vancouver, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description
ServiceNow CSM Consultant

Job Title: ServiceNow CSM Consultant
Location: GTA Ontario Canada
Employment Type: Contract / Full-Time

Position Overview

Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.

Responsibilities

  • Configure Customer Service Management applications.
  • Design customer workflows and case management solutions.
  • Implement self-service portals and knowledge management.
  • Gather and analyze business requirements.
  • Support integrations with CRM and enterprise applications.

Required Skills

  • ServiceNow CSM
  • Case Management
  • Customer Workflows
  • Service Portals
  • Knowledge Management
  • Omnichannel Customer Support
  • IntegrationHub
  • REST/SOAP APIs

Qualifications

  • 5 years of ServiceNow CSM experience
  • CIS-CSM Certification preferred

Mandatory Requirement

Candidates must have prior BFSI (Banking Financial Services and Insurance) industry experience.

For more details reach at


Required Experience:

Contract


Experience: years
Vacancy: 1
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ServiceNow CSM Consultant- SNCCBCND • Vancouver, British Columbia, Canada

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