Enterprise Service Desk Analyst

We are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients, both remotely and on-site as required. This role requires an individual who thrives under pressure and possesses an unwavering commitment to excellence. On-site presence will be required, sometimes with little notice.


Position: Enterprise Service Desk Analyst
Location: Winnipeg, Manitoba (onsite)
12 month contract (Potential of extension/Conversion)

Driver's license and having a vehicle in the possession is a must.
The amount of driving required for the position is 25-50%

Working hours: flexible (7AM-7PM CST) Monday- Friday

Advantages
- 12 month contract
- Competitive payrate
- Working hours: flexible (7AM-7PM CST) Monday- Friday
- Payrate: $28.21/h



Responsibilities
Provide first-line support for our customers, troubleshooting issues and ensuring high levels of system performance and reliability. This role demands prompt resolution of problems to maintain optimal service delivery timelines. Prompt resolution of incidents is expected.
Assist with onboarding new employees by configuring workstations and software.
Administer and manage servers, networks, and cloud environments (Azure and Office 365). This may involve on-call rotations and after-hours maintenance.
Assist in various IT projects, including system enhancements, staging and large volume imaging which can range from mundane tasks to complex implementations. Flexibility is key.
Troubleshoot Workstations, Networks, ADDS, DNS, DHCP, File Servers, etc.
Assist with Security reviews, Backup audits, upgrades, and optimization to ensure system integrity and security.
Follow hardware and software policies, establishing secure practices and machine best practices.
Ensuring timely updates on incident status, upcoming changes, and agreed service interruptions to clients is crucial.
Provide French language support for our customers as needed.
Document common issues and create knowledge base articles for future reference. Attention to detail is crucial.

Qualifications
Demonstrated ability to collaborate effectively and communicate clearly within a team environment, including mentoring and assisting other technicians with varying skill levels.
Completion of a post-secondary program in Information Technology or a related field, or equivalent education and experience. CompTIA A+, Network+, and Security+ certifications are preferred.
A minimum of five (2) years of experience in a managed services technical role.
Expertise in Microsoft Office 365 and a thorough understanding of Azure Active Directory.
Comprehensive knowledge of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems.
Experience with Intune, Defender, Exchange, and other Microsoft applications.
Fluency in English (written and verbal). French is an asset.
Ability to travel to various locations as required.
Demonstrated ability to work effectively under pressure and manage multiple tasks concurrently. Multitasking is a must.
Willingness to work flexible hours and participate in an on-call rotation.
Capable of lifting equipment up to 30 lbs.

Summary
If you are interested in the role, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.