Experienced Service Advisor

Now Hiring: Full-Time Experienced Service AdvisorLocation: Thunder Bay, Ontario | Pay: $24.00 to $40.00/hour (depending on experience/performance) | Schedule: Monday through Friday, 8:00 am to 5:00 pmPreferred Auto & Fleet Service is a trusted, family‑oriented shop known for going above and beyond with friendly, reliable auto repair and maintenance services. We've built an incredible reputation for excellence thanks to our knowledgeable team, clear communication, and heart for customer service. Our customers call us "TOTAL lifesavers," praise our drive to go "above and beyond," and say there's "no need to go anywhere else".Who You Are:Professional and knowledgeableFast and friendlyHonest and willing to help othersAble to go above and beyondWhat You'll Bring:1+ years of experience as an automotive service advisor or a similar customer service roleOur ideal Experienced Service Advisor can clearly explain mechanical repairs in easy-to-understand terms and recommend additional services without being too pushy. If you can work closely with a team to keep things moving quickly, you could be a great fit!In This Role, You'll:Assist customers in need of auto repairs in person and over the phoneTake down repair information, answer questions, and communicate with the service team about the vehicle's progressCreate repair orders, present estimates, and recommend additional maintenance or upgradesResolve any concerns and gain customer approval for the workPerks and Benefits:Consistent and stable full-time workDental, vision, and long-term disabilityExtended healthcareBonus structurePTOEmployee assistance programGrowth opportunitiesUniformsReady to Join Us?We're transparent with our customers and employees, providing full digital automotive inspections and clear pathways to development. We prioritize stability, community, and a supportive work environment where juggling real life (kids, schedules, and everything in between) is understood and respected. If you're looking to build a lasting career with a talented team that values honesty, quality, and genuine care, you'll feel right at home with us.Take the first step towards becoming our Experienced Service Advisor by completing our short initial application today!

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