Manager, IT Support & Asset Compliance

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Job Title:

Manager, IT Support & Asset Compliance

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Manager, IT Support & Asset Compliance
Business Technology Services

Edmonton, AB

Permanent, Full Time

People are at the heart of everything we do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

The WCB Alberta is on a multi-year journey to modernize and optimize its technology ecosystem in support of its vision of Albertans working; a safe, healthy, and strong Alberta. As a trusted technology partner, Business Technology Services (BTS) plays a critical role in enabling this vision by delivering secure, innovative technology and data solutions that support effective service delivery and positive return-to-work outcomes for injured workers.

Working collaboratively with our partners, BTS is focused on advancing digital capabilities that enhance the experience of those we serve, strengthen operational effectiveness and position WCB-Alberta as an industry leader in Worker’s Compensation.

Your responsibilities:

• Managing the IT Support and Asset Compliance teams to define, create and deliver solutions that are aligned with the departmental, divisional, and organizational strategic objectives.
• Fostering a high-performing, inclusive and service-oriented team supporting employee development, engagement, and succession planning
• Supports the responsible adoption and rollout of automation, data and evolving digital capabilities, ensuring effective integration into end-user IT services and seamless experience for staff and clients.
• Leading the delivery and continuous improvement of end-user IT services, ensuring consistent and high-quality experience across all support channels, and advancing WCB’s digital workplace capabilities.
• Taking an active role in the performance management process by completing goal setting, interim reviews, and year-end reviews on a timely basis and soliciting ongoing feedback.
• Providing guidance and leadership to the team leads and team members, ensuring they have the resources and tools to support and quickly resolve ongoing issues.
• Providing oversight of IT Service Continuity (Business Continuity and Disaster Recovery) practices, ensuring alignment with organizational business continuity requirements and priorities.
• Ensuring maturity of IT Service Management practices including Incident, Knowledge, and Problem Management.
• Developing and reporting on capital and operating IT budgets including budget preparation, variance analysis, and reporting.
• Providing leadership for effective and efficient asset lifecycle management practices, standardization, optimization compliance, and contract negotiation
• Leading the process to resolve any vendor audits or concerns related to assets such as software licenses.
• Managing ongoing development and maintenance of BTS’ Service Level Agreements with the organization and reporting on deviations or risks to the SLAs.
• Developing and monitoring the SLAs with clients, ensuring root cause analysis is undertaken, and appropriate measures are carried out to ensure problems do not reoccur.
• Expectation to exercise a high degree of initiative and independence of action requiring no supervision or specific direction.
• The abilities, skills, and reputation of the incumbent will have considerable influence on the credibility, effectiveness, and success of BTS.

Your experience and skills:

• University degree at a bachelor’s or master’s level in Computing Science, Information Systems, or other related fields.
• Several years of IT service delivery, budget, procurement, and business/industry experience, combined with direct IT leadership responsibility in managing teams in a technical environment.
• Requires strong business acumen together with a comprehension of modern technology systems to ensure deployment of solutions that enable and are aligned with WCB business strategies.
• Must be strategic, progressive, self-motivated with extensive knowledge of IT technologies and financial management.
• High dedication to customer service levels is imperative.
• Strong leadership skills and a high degree of technical sophistication are essential.
• Excellent interpersonal, oral, and written communication skills are crucial.
• Ability to adapt in a rapidly changing environment by initiating and implementing change is also crucial.
• Comfortable interacting with all levels of the organization and with external stakeholders such as service providers.
• Ability to motivate, plan, direct and evaluate people and activities combined with leadership skills and experience in recruitment, performance development, team building, coaching, and mentoring.

Salary: $129,688 – $162,082 per annum (Pay Grade 15)

This role offers a hybrid work arrangement with a blend of remote work and on-site presence at our Edmonton office. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: June 16, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.