Full-Time Production / Relief Setup Operator

Dessert Holdings is the leading premium dessert company in the world. We craft artisanal, scratch-made desserts at scale, combining culinary innovation with the finest real ingredients. With a rich heritage spanning seven distinctive brands, we bring unmatched expertise and tailored solutions to our Retail and Foodservice partners.

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments!

Dessert Holdings is looking for a Full Time Production / Relief Setup Operator to join our team based in London, ON. This individual will be responsible for setting up and troubleshooting equipment to maintain production standards. You'll ensure cleanliness, support line staff, and adhere to safety and quality protocols.

KEY RESPONSIBILITIES: (this is meant to be an outline, not an exhaustive list of responsibilities)

• Configure, position, and reposition production equipment in accordance with engineering specifications to support product changeovers and facility layout modifications, including dismantling existing line configurations and reassembling components with precise alignment to ensure operational continuity and optimal line performance.
• Conduct pre-operational verification runs, diagnostic assessments, and troubleshooting activities on production equipment to verify functionality, identify mechanical, pneumatic, or drive-related issues, detect abnormal operating conditions, determine root causes, and implement corrective actions to minimize production disruptions.
• Operate jacks, hoists, bowl hoisting equipment, and other material-handling devices to safely lift, position, secure, and transport heavy equipment, mixing vessels, processing bowls, and production line components during setup, installation, and changeover activities.
• Use measuring and testing tools, including digital scales, calipers, and measuring cups, to verify that food products, packaging, and production processes meet required specifications, report deviations and collaborate with relevant teams to implement corrective actions.
• Maintain equipment and facility hygiene standards in accordance with GMPs, Master Sanitation Schedules, BRC requirements, company policies, and the five steps of cleaning .
• Remove waste as required and safely use, store, and maintain cleaning equipment, hand tools, and materials.
• Complete and maintain all required documentation, including BRC audit records and other operational paperwork.
• Coordinate with staff throughout the shift to support continuous operations, maintain quality standards, and assist with troubleshooting, problem-solving, and conflict resolution.
• Support setup activities, contract cleaning and maintenance services, employee training, and continuous learning initiatives as required.
• Adhere to all company safety, quality, performance, and food safety standards, policies, and procedures.

QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma is preferred.
• Must be legally eligible to work full-time in Canada.
• 1-2 years of experience working as a machine or set up operator in a continuous process manufacturing environment, preferably food or pharmaceutical.
• Undergraduate degree or equivalent; technical degree is a plus.
• Chemical knowledge and comfortable working with exposure to cold temperatures
• Ability to read blueprints, schematics and manuals.
• Adhering to safety, quality and performance standards.
• Ability to work independently, well organized, effective judgment.
• Outstanding attention to detail with the ability to understand mechanics and technical tasks
• Excellent attendance record and demonstrated reliability.
• Ability to perform heavy lifting, climb stairs, navigate around equipment, and work with a sense of urgency.
• Cooperative and works well with others, strong communicator.
• Willing and able to be trained on working at heights and safe use of aerial platform equipment (Genie-boom Lifts, Scissor Lifts)

Shift Summary:

• Required to be available for 4days shifts per week between Monday - Saturday.
• All the shifts are rotational and run for 10hours with a 30-minute break added.

Schedule:

• Schedules are posted 2 weeks in advance.
• Must be able to accommodate all the starts times on the specified shift
• Start times could be different every day.
  • B-shift start-times between (11:30 am- 11:30 pm)

What We Offer:

Pay Rate: While performing Production role, probationary rate per hour is $21.18 and full rate is $23.53

While performing Setup Operator role, probationary rate per hour is $25.57 and full rate is $28.42

Our Benefits!

• Sweet discount on cakes!
• We provide uniforms, safety shoes and sick pay.
• Shift premium for all hours worked between 7:00 pm – 5:00 am
• Weekend premium for all hours worked between 5:00 am - 7:00 pm.
• Comprehensive Health benefits & RRSP contribution after probation is complete.

About Dessert Holdings

Dessert Holdings is a collection of premium dessert companies and brands: The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Steven Charles, Dianne's Fine Desserts, Kenny's Great Pies, and Willamette Valley Pie Company. Dessert Holdings is owned by Bain Capital, is headquartered in St. Paul, MN, employs more than 3,500 people across ten manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.

We thank you in advance for your interest in The Original Cakerie. Due to high volume, only those candidates selected for an interview will be contacted.