A career as a Collections Agent in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.
Your job
• Respond to customer inquiries and concerns
• Secure payments in a professional, equitable and timely manner
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions
• Exercise discretion and respect the confidentiality of all customers and vendor transactions
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)
Your team
Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.
Basic requirements
• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.
Languages: EnglishPress space or enter keys to toggle section visibility
Client Education Communication Debt Collection Emotional Intelligence Information Analysis Negotiation Teamwork Client-focused Empathy Learning Agility Standards Compliance Listening Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:Collections Agent (Hybrid) • Winnipeg, Manitoba
Step into the role of Auto Claims Adjuster, where you will manage the evaluation and settlement of auto claims from a remote setting.This position emphasizes your ability to deliver exceptional ser... Show more
Insurance Advisor, Auto at Westland Insurance Group Ltd, Leila, MB.We are seeking a career-minded individual who is focused on growing a career in insurance and providing exceptional client service... Show more
Become an integral part of a remote team as an Auto Claims Adjuster, responsible for evaluating and settling diverse claims.Engage directly with clients while maintaining high standards of service ... Show more
A recruitment agency is partnering with Kings Energy Group to find a Fuel Account Coordinator in Winnipeg.This entry-level position involves supporting the sales team through client administration,... Show more
A leading financial services provider is looking for a Project Manager (Collections Experience) for a remote, long-term contract.The ideal candidate will have strong technical project management sk... Show more
Join Global One as a Digital Sales Agent and maximize your income through a commission-only structure.Focus on selling a diverse range of digital solutions tailored to client needs.We are seeking s... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
A leading technology company is seeking an Account Specialist - Small Medium Business.This hybrid position involves acquiring new business accounts and managing the full sales cycle.Candidates shou... Show more
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.Over the years, our brand family ... Show more
A Customs Brokerage and Third-Party Logistics firm is seeking a Credit Collections Specialist in Toronto.You will be responsible for evaluating credit limits and collecting outstanding receivables.... Show more
Step into a rewarding Customer Service Agent role in retail.Deliver exceptional support, manage inquiries, and interact with customers in a stimulating private sector workplace.This position within... Show more
Be among the first 25 applicants.We are looking for a bilingual, highly motivated, team-oriented individual to join our Agent of Records team as an Agent of Record Specialist on a regular, full-tim... Show more
Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individuals to.Life, Annuities, Medicare, Health, Casualty, Accident and... Show more
A leading mortgage brokerage based in Canada is looking for elite mortgage agents or brokers with a strong track record in generating leads.You will automate workflow processes, streamline underwri... Show more
Transform your career as an Insurance Broker at CAA Club Group, where you will provide expert advice to our members.Your role will be pivotal in ensuring premium customer service and retention.As p... Show more
Poste temporaire à temps plein (12mois).S’occuper de la sélection et de l’achat de divers biens et services en veillant à obtenir les meilleurs prix possibles.La personne retenue devra également s’... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Explore the Flexible Mobile Mortgage Advisor opportunity with CIBC in Winnipeg.Utilize your mortgage knowledge to help clients fulfill their home ownership dreams with convenience.CIBC seeks driven... Show more
Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t... Show more
Explore a rewarding part-time position as a Customer Care Agent at Manitoba Public Insurance's Contact Centre.Engage with customers while assisting them with insurance and licensing inquiries.Manit... Show more
