vCIO - Virtual Chief Information Officer

About F12

F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like‑minded individuals to join us.

The Position

As a Virtual Chief Information Officer / vCIO, you will serve as a trusted strategic advisor to F12’s top‑tier clients, helping business leaders align technology decisions with business goals, risk management, operational maturity, and long‑term growth. You will lead executive‑level technology conversations, develop client technology roadmaps, identify opportunities for modernization, and partner closely with F12’s internal teams to ensure clients receive consistent, proactive, and business‑aligned guidance. The vCIO is naturally curious, commercially aware, and technically credible. They translate complex technology topics into clear business value, helping clients make informed decisions across cybersecurity, cloud, AI, infrastructure, compliance, lifecycle planning, and business continuity. The vCIO will partner with assigned clients, Technical Account Managers, Integrated Service Team Managers, Sales, and other internal stakeholders to improve the overall health of each client’s business and technology environment.

Responsibilities

Client Strategy & Advisory

• Serve as a strategic technology advisor for assigned clients, building strong relationships with executives and key stakeholders.
• Develop and maintain technology roadmaps aligned to each client’s business objectives, risk profile, budget, and growth plans.
• Lead strategic business reviews and translate complex technology topics into clear business recommendations.

AI, Cloud & Security Strategy

• Lead client‑facing strategy across AI, Cloud, and Security, ensuring roadmaps align to business outcomes, scalability, governance, and risk mitigation.
• Identify AI adoption opportunities, including automation, productivity improvements, and data insights, while reinforcing responsible use, data protection, and governance practices.
• Advising on cloud modernization, cybersecurity best practices, compliance expectations, and risk posture aligned to industry standards.
• Guide clients in establishing practical governance frameworks for AI and Security, including acceptable use, access controls, data handling, policy alignment, risk ownership, and ongoing review.
• Translate AI, cloud, security, and governance concepts into clear business value, enabling clients to make informed decisions and accelerate adoption across their teams.

Technology Planning & Risk Management

• Guide hardware, software, infrastructure, and lifecycle planning to support performance, reliability, security, and cost‑effectiveness.
• Support client technology budget planning, vendor recommendations, and modernization initiatives.
• Support backup, disaster recovery, and business continuity planning in alignment with client needs and industry standards.

Client Growth & Sales Alignment

• Partner with Sales, Technical Account Managers, and Integrated Service Teams to identify client needs and design appropriate solutions.
• Support revenue growth within the assigned client base by identifying strategic solution gaps and opportunities for improvement.
• Assist with prospective client conversations by uncovering business needs and contributing to solution design.

Internal Collaboration & Leadership

• Collaborate with internal teams to ensure client documentation, standards alignment, and program compliance remain current.
• Partner with technical teams and leadership to support upgrades, conversions, and client improvement initiatives.
• Support internal initiatives, mentorship, and knowledge sharing that improve service delivery and client satisfaction.

Requirements

• 5+ years of experience in the IT Managed Services, consulting, or technology advisory industry.
• Experience designing, developing, or advising on IT systems, infrastructure, and technology implementation plans.
• Strong understanding of the varied needs of F12’s client base.
• Strong strategic, commercial, and business mindset.
• Ability to conduct meaningful business conversations with executives, owners, and senior leaders.
• Solid understanding of cybersecurity, cloud services, IT infrastructure, business continuity, and technology lifecycle planning.
• Familiarity with Microsoft and Azure environments is considered an asset.
• Understanding of AI, automation, and emerging technologies, with the ability to translate them into practical business value.
• Strong analytical, problem‑solving, and decision‑making capabilities, with the ability to assess business operations, identify technology gaps, and recommend practical solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to influence without direct authority and build trusted relationships with clients and internal teams.
• Ability to work effectively in a team environment while operating independently with minimal supervision.
• Strong time management skills and the ability to manage deadlines and client commitments.
• Industry certifications and a willingness to pursue continual education.

Competencies

• Industry Knowledge
• Executive Communication
• Strategic Thinking
• Operational Knowledge
• Business Analytics
• Problem Solving
• Technical Capacity
• Cybersecurity and Risk Awareness
• Client Relationship Management
• Forging Strategic Partner Relations
• Attention to Detail

Benefits

• Work‑Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well‑Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on‑site parking, high‑class office amenities, and company events.

Equal Opportunity Commitment

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a diverse workforce in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.

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