Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Langley, British Columbia, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
Desktop Support Engineer (Dispatch /Part-Time) • British Columbia, Canada, Langley
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Toronto-based consulting and technology solutions provider delivering high-quality IT and business consulting services to enterprise clients across banking, financial services, healthcare, and tele... Show more
Role: Bilingual EDI & AS400/RPG Analyst/Developer.Bilingual proficiency in English and French.Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE.Proficiency with EDI and experience with Tru... Show more
AVA Energy are partnered with an established firm in the Energy space as they look to hire a Transmission & Interconnection Engineer to bolster their Power Systems offering.This candidate must be a... Show more
We are seeking a skilled Azure Databricks Engineer with strong experience in Azure Data Factory (ADF) to design, develop, and maintain scalable data pipelines and analytics solutions on the Azure c... Show more
We are partnering with a rapidly growing, Pigment consultancy (tiered exclusive partner) that is scaling rapidly with a strong pipeline of major wins.The firm specializes in delivering high-impact ... Show more
Tesla is currently seeking a highly technical Desktop Support Technician to join our team.The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems sup... Show more
Senior Software Engineer, Frontend.Join a high-growth, product-driven technology company transforming the healthcare space through modern, scalable software solutions.Operating in a remote-first en... Show more
DLS Technology Corporation is seeking a highly skilled.CI/CD pipelines, cloud infrastructure, and automation frameworks.The ideal candidate possesses a strong background in Infrastructure as Code (... Show more
At UE System we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reli... Show more
At OnActuate, we cultivate talent from around the globe to deliver Microsoft and Dayforce solutions to customers across public, private, and non-profit sectors.Being People First is our core value,... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
Reliability Status clearance required.Our client is currently seeking a Senior resource to provide support in their backup solutions.Client utilizes the following:.If you possess a secondary skill ... Show more
Toronto-based consulting and technology solutions provider delivering high-quality IT and business consulting services to enterprise clients across banking, financial services, healthcare, and tele... Show more
Role: Bilingual EDI & AS400/RPG Analyst/Developer.Bilingual proficiency in English and French.Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE.Proficiency with EDI and experience with Tru... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Reliability Status clearance required.Our client is currently seeking a Senior resource to provide support in their backup solutions.Client utilizes the following:.If you possess a secondary skill ... Show more
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel... Show more
Job Title: Solution Architect (Java, Guidewire).Pay Rate: CAD 75-78/hour Incorporated.Application Deadline: May 29th, 2026.Experience with Guidewire implementations and integrations.Experience in I... Show more
We are seeking a skilled Azure Databricks Engineer with strong experience in Azure Data Factory (ADF) to design, develop, and maintain scalable data pipelines and analytics solutions on the Azure c... Show more
