Genesys Cloud CX Change ManagerTrainer

The Genesys Cloud CX Trainer & Adoption Specialist will be responsible for driving user adoption communication and organizational readiness for Genesys Cloud migration and transformation initiatives. Leveraging deep contact center and change management expertise this role ensures transitions are smooth well-communicated and effectively supported. By creating and delivering targeted training and managing change the specialist prepares users for new tools and processes ensuring the long-term success and stability of implemented solutions in a multi-client environment.

Responsibilities :

• Develop execute and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents Supervisors Administrators Business Leaders).
• Design and create engaging role-specific training materials including quick-reference guides e-learning modules and video tutorials in both official languages.
• Assess organizational readiness and change impact for migrations applying change management principles to ensure smooth user transitions.
• Develop and execute clear communication plans to articulate project benefits timelines and impacts to all stakeholders.
• Coordinate schedule and deliver dynamic training sessions workshops and clinics in various formats (virtual in-person hybrid).
• Partner with Project Managers Functional Analysts and Business Analysts to align training and change activities with project milestones.
• Monitor user feedback training effectiveness and adoption metrics to identify performance gaps and areas of resistance.
• Proactively develop and deliver targeted interventions refreshers and coaching to address adoption challenges and support post-go-live stabilization.
• Act as a key advocate for change fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications :

We offer :

Remote Work : Yes

Employment Type : Full-time

Key Skills

Land Survey,C#,C++,Civil Engineering,Lab Technology

Department / Functional Area : Engineering

Experience : years

Vacancy : 1