Director of Human Resources - ACX

Join the Ride!

Position: Full Time
Location: Montreal preferred, also post in: Winnipeg, Edmonton, Toronto, and Calgary
Salary Range: $140,000 - $155,000

Position Overview

The Director of Human Resources will serve as a key operational and strategic leader, overseeing the HR function for our rapidly growing collision repair platform. Reporting directly to the President, Collision Operations, this role manages a dual-functioning team split between Centralized Shared Services and Field Operations across five distinct operational business units.

The ideal candidate possesses deep experience scaling distributed workforces, leading HR integration during M&A activity, and driving strong business partnerships across geographically dispersed retail or automotive locations. Additionally, the Director will provide strategic governance and oversight for the organization’s Health & Safety programs, ensuring compliance and fostering a culture of safety across all collision centres.

Key Responsibilities

Strategic M&A & Business Integration

• M&A Leadership: In close conjunction with the business development and operations teams, lead the HR due diligence process for all potential acquisitions.
• Integration Strategy: Design and execute the "People Integration" roadmap, ensuring newly acquired shops are seamlessly transitioned into the corporate culture, benefits programs, and payroll systems (flat-rate/flag-hour models).
• Cultural Alignment: Act as the primary architect for harmonizing disparate cultures following an acquisition, ensuring high retention of incoming technical talent and leadership.

Strategic Leadership & Business Partnership

• Partner with the leadership team to align human capital strategies with overall business objectives, including organic growth, market expansion, and operational efficiency.
• Act as the senior HR advisor to regional operational leads, helping translate business unit goals into actionable talent, retention, and engagement strategies.
• Lead, mentor, and scale a multi-functional HR department, promoting a culture of high performance and continuous improvement.

Oversight of Centralized Shared Services

• Payroll & Benefits: Provide strategic oversight to the Payroll and Benefits function. Ensure flawless execution of complex multi-region payrolls, including flat-rate structures and competitive commission plans unique to the collision industry.
• Talent Acquisition: Guide the recruitment strategy to combat technical labor shortages through apprentice frameworks and aggressive localized sourcing for A-level technicians.

Oversight of Field Operations & Employee Relations

• Lead and support the team of Regional HRBPs embedded across our four core pillars (Private East, Private West, Public, and Hail).
• Drive a cohesive culture across distinct operating models (, steady-state shop environments vs. dynamic, seasonal hail operations).
• Ensure field teams maintain a visible shop-floor presence, proactively resolving employee relations issues and mitigating legal risks.
• Provide strategic oversight and field support for Health & Safety (H&S) initiatives, partnering with regional teams to ensure compliance, mitigate workplace risks, and foster a proactive safety culture across all collision centres.

Performance Management & Succession Planning

• Establish standardized performance evaluation tools and metrics that reward high production while developing next-generation shop managers.
• Design and execute clear workforce pathways (, C-Tech to A-Tech advancement) to improve retention and organic skill development.

Qualifications & Skills

• Experience: 10+ years of progressive HR experience, with at least 3–5 years in a Director capacity. Proven track record of managing HR workstreams in an M&A environment (due diligence through integration).
• Industry Knowledge: Prior experience navigating flat-rate/flag-hour pay models is highly desirable. Familiarity with multi-state/multi-province labor laws (especially regarding automotive repair) is a significant asset.
• Education: Bachelor’s degree in HR or Business. Professional HR certification (CPHR, SHRM-SCP, SPHR) is preferred.
• Leadership Style: A "boots-on-the-ground" leader who can pivot from the boardroom to the shop floor seamlessly.
• Travel: Ability to travel nationally as required to support field teams and maintain high touchpoints with various regional operational centers.

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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