Director, Integrated Housing & Health Services

Are you energized by leading multidisciplinary teams through change while advancing trauma-informed, culturally safe, and person-centred approaches to care? Do you believe housing, health, and psychosocial supports work best when delivered through coordinated, relationship-based care models?If so, this may be the opportunity for you to make a lasting impact with The Alex.

Since , The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

The Director, Integrated Housing and Health Services provides strategic and operational leadership across a portfolio of housing and community-based programs.

Grounded in Housing First principles, this role advances an integrated model of housing, health, and psychosocial support for clients experiencing increasing complexity. The Director works across programs, disciplines, and systems to strengthen care coordination, improve outcomes, support housing stability, and ensure high-quality, person-centred services for high-acuity populations.

This role reflects the continued evolution of housing leadership toward a more integrated, complex-care model, while maintaining a strong commitment to Housing First, harm reduction, trauma-informed care, and culturally safe practice.

This is a permanent, full-time position.

Key Responsibilities:

1. Strategic Leadership & Integration

• Lead the evolution of housing programs toward an integrated housing and healthcare model.
• Align services with organizational priorities in trauma-informed, culturally safe, and team-based care.
• Identify and advance opportunities for integration with: Primary careMental health and addictions services Acute care and hospital systems
• Contribute to strategic planning and system-level partnerships

2. Program Oversight & Operations

• Provide operational and program leadership across a diverse portfolio, including housing programs and teams.
• Apply strong knowledge of Intensive Case Management models, supportive housing operations, and the integration of housing and healthcare to improve client outcomes.
• Ensure housing stability and program integrity.
• Oversee service delivery models, staffing structures, and workflows.
• Monitor program performance, quality, risk, and outcomes.
• Manage budgets, contracts, and resource allocation.
• Lead program design, implementation planning, and continuous improvement.

3. Clinical Integration & Complex Care

• Advance integration of health and psychosocial supports within housing programs.
• Support effective collaboration between housing teams, RNs, primary care, mental health clinicians, outreach workers, and other clinical partners.
• Ensure teams have clear pathways for responding to medical complexity, mental health concerns, substance use, overdose risk, and escalating client needs.
• Promote interdisciplinary care planning, role clarity, documentation standards, and appropriate escalation processes.
• Partner with the Director of Primary Care, medical leadership, and other clinical leaders to support safe, coordinated, evidence-informed care.

4. People Leadership

• Lead and support program managers and team leads
• Foster a culture of accountability, collaboration, and psychological safety
• Support teams in managing complex client situations
• Develop leadership capacity across programs

5. Quality Improvement

• Oversee client safety and critical incident management.
• Strengthen systems for client safety, staff safety, critical incident review, risk mitigation, and learning from adverse events.
• Monitor key indicators related to housing stability, client outcomes, service utilization, quality, and access.
• Use data, client experience, staff feedback, and incident trends to inform planning and improvement.
• Lead continuous improvement initiatives that strengthen consistency, integration, and service quality across programs.

6. System & Community Partnerships

• Build and maintain relationships with: Health system partners Funders Community agencies
• Represent the organization in cross-sector initiatives.
• Advocate for integrated approaches to housing and health.
• Perform additional duties as assigned.

To excel in this role, the incumbent will demonstrate strong systems thinking with the ability to lead across housing, health, and social service environments, understanding how these systems intersect to support clients with complex needs. They will be comfortable operating in high-acuity, ambiguous contexts, bringing clarity and direction in the face of competing priorities. A solid foundation in clinical and psychosocial practice including mental health, substance use, and medical complexity is essential, along with the ability to guide teams in responding effectively to these challenges.

The incumbent will be an experienced change leader, capable of leading transformation and supporting teams through periods of transition. They will bring a relational leadership style, building trust, navigating conflict constructively, and fostering collaboration across disciplines and partners. Strong operational skills are required to balance strategic priorities with day-to-day execution, using data and performance indicators to inform decisions. Finally, the incumbent will demonstrate a deep commitment to equity, inclusion, and culturally safe practice, with an understanding of the structural factors that impact housing and health outcomes.

What You Bring

• A graduate degree in Social Work, Nursing, Health Administration, Public Health, Human Services, or a related field is preferred. An equivalent combination of education and senior leadership experience may be considered.
• 7–10+ years of progressive leadership experience in housing, health, social services, or a related sector.
• Experience leading multidisciplinary teams.
• Experience managing complex community-based or supportive housing programs.
• Proven ability to plan and manage a $10M Budget.
• Operational oversight experience.
• Experience leading change in high-acuity environments.
• Knowledge of Housing First, harm reduction, trauma-informed care, and culturally safe practice
• Experience in primary care is considered an asset.
• Strong systems thinking.
• Strong communication skills and ability to build and maintain effective internal and external relationships.
• High level of integrity and dependability, with a results-oriented approach.
• Knowledge of EMR systems, structure, and contents, along with the ability to analyze and critically evaluate the data.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.

Work Environment and Hours

• Primarily works out of The Alex Community Health Centre - 2nd Ave SE, Calgary, Alberta; this position is also expected to be regularly present throughout all reporting programs.
• 1.0 FTE (37.5 hours/week)
• Standard hours are 8:30 am – 4:30 pm, Monday to Friday; some flexibility in schedule is available and required in crisis situations. On-call and after-hours responsibilities may occasionally be required.
• Continuous extended periods of sitting, standing, and walking (sometimes up/down stairwells).
• Occasional travel within Calgary city limits is required.

What You Will Get

• Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
• Not-for-profit market-aligned salary reflective of experience.
• Excellent benefits package that supports health, wellness, and work/life balance.
• Hybrid work environment, with some flexibility to work from home.
• A supportive, inclusive team that values creativity, collaboration, and authenticity.
• Empowerment to lead your portfolio and bring your ideas to life.
• Mentorship and guidance.
• A workplace that values learning, belonging, and balance.

What We Offer

Some of the great benefits The Alex has to offer include:

• 4-weeks’ vacation to start
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP, Student Loan Repayment Program and/or Mortgage Benefit Accelerator Program
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development

How to Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex.

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

*The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.

For further information about The Alex and its programs, we encourage you to visit our website at style="color: rgb(0, 0, 0);">