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Trican
SERVICE DESK ANALYST – (CAT)Trican • Calgary, AB, CA
SERVICE DESK ANALYST – (CAT)

SERVICE DESK ANALYST – (CAT)

Trican • Calgary, AB, CA
6 days ago
Job type
  • Full-time
Job description

Responsibilities

:
  • Ensure that Trican's core value, "Safe equipment and operations" is the priority in all activities
  • Assist all employees requiring IT assistance as first point of contact
  • Setup and maintain employee network accounts
  • Setup and configure new personal computers such as desktops and notebooks
  • Decommission computer assets at the end of their lifecycle
  • Perform standard maintenance on systems
  • Address daily technical support issues that arise with employees at local, home, office and regional base sites
  • Participate in an on call weekly rotation for support problems that may arise after office hours
  • Coordinate all local support issues
  • Ship and receive computer equipment while ensuring all inventory is in the asset database

Experience & Skills:

  • Post-secondary Degree or Diploma in Computer Science or equivalent preferred
  • Minimum two years experience in desktop support is preferred
  • Proven customer focus with excellent interpersonal skills
  • Sound analytical and interpretational skills
  • Skilled in applying problem-solving techniques
  • Skilled in verbal and written communication
  • Ability to prioritize multiple activities with tight deadlines
  • Ability to work at a fast pace and produce quality work
  • Ability to be organized and follow a systematic method of performing a task
  • Proficient with Microsoft Office desktop applications, Microsoft Operating Systems

What Makes Us Attractive:

  • Values-driven organization
  • Employee’s choice for full coverage or flexible benefits plan
  • RRSP Matching Program
  • $2,000 annual mental health coverage
  • Employee Referral Bonus Program
  • Access to the Employee and Family Assistance Program
  • UFA & Petro-Canada fuel discounts
  • Transit Pass reimbursement program
  • Onsite gym exclusive to Trican employees
  • Community involvement through sponsorship of local events
  • Inclusive Social Club offering a variety of activities
  • Demonstrated commitment to an equitable and inclusive workforce driven by our Diversity & Inclusion Philosophy and our Indigenous Peoples Policy
  • Focus on safety, training and development
  • Career advancement opportunities

Working Conditions:

  • Regular office hours, Monday to Friday, 8am to 5pm
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SERVICE DESK ANALYST – (CAT) • Calgary, AB, CA

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