Description
:Major Job Functions:
Develop end-to-end data analytics, reports, metrics & presentations to support the development and maintenance of a multiyear labor strategy.
Analyse and interpret data; identifying patterns and highlighting deviations to generate accurate forecasts and reporting.
Prepare formal and informal reports to communicate results of analysis or provide specialized reporting based on business requirements.
Develops, manages, and ensures formal tools are developed to publish monthly/quarterly/annual KPIs and other performance targets
Present data graphically and effectively while translating complex findings into written reports.
Develop and maintain accurate recoverable Headcount reporting, incorporating financial targets and long term growth planning.
Communicate and translate quantitative findings (storytelling with data) to support meaningful conclusions and recommendations.
Through collaboration with Aftermarket and business groups, provide risk analysis of labor gaps and opportunities in the business using data and analysis.
Creating & Interpreting data to drive key business decisions.
Responsible for collaborating with analysis team & identifying outliers and patterns to improve planning.
Development of actionable insights and recommendations for workforce optimization (Skill Distribution and Quantity)
Maintain collaborative relationships with internal business partners to build and communicate plans.
Ad-hoc reporting as required.
Education & Experience
5+ years’ experience in Service Operations.
Process improvement experience is considered an asset.
Competency using software and technology such as MS Excel, MS Word and MS PowerPoint, Powe BI, Salesforce
Undergraduate degree is considered an asset.
Soft Skills
Excellent communication and presentation skills.
Strong analytical and problem-solving skills with high attention to detail.
Determined and energetic self-starter
Commercially and operationally savvy with strong results orientation
Positive customer-centric approach to problem solving, ensuring solutions are always formulated.
Highly collaborative yet persistent with the ability to develop positive rapport with stakeholders.
Listens effectively, speaks, and writes in a clear and concise manner.
Strong organizational and time management skills with the ability to multitask.
Critical thinking to anticipate, identify and respond to with creativity and innovation.
Flexibility and adaptability in a fast-paced environment Integrity: maintain social, ethical and organization integrity in conduction of business activities, shares complete and accurate information.
Maintains confidentiality and adheres to corporate policies and procedures.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Service & Operations Planning Lead • Calgary, AB, CA
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