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Confidential Employer - Inside Sales CalgaryUpSourced HR • Calgary, AB, ca
Confidential Employer - Inside Sales Calgary

Confidential Employer - Inside Sales Calgary

UpSourced HR • Calgary, AB, ca
3 days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
Job description
Job Description
The Inside Sales position is responsible for providing comprehensive sales and customer support. This position plays a critical role in supporting team members across various departments while enhancing the service experience for our Builder Partners. As a key point of contact, Inside Sales ensures smooth and efficient communication with the Design team to help expedite quote and order processes.

Hours of Work: Monday-Friday
Wage: $25-$26, negotiable depending on experience

Job Responsibilities and Requirements:
Sales Process Management:
  • Maintain proficiency in MiTek Sapphire and Management software.
  • Oversee and execute the sales process for engineered wood products (EWP) and roof trusses.
  • Enter and manage all job and quote data using the company's Management Software (e.g., MiTek).
  • Price projects accurately, based on current contracts, lumber files ensuring alignment with profitability goals.
  • Ensure timely communication with customers regarding design lead times and permitting.
Customer and Team Support:
  • Build strong relationships with Builder Partners, and Contractors through professional communication.
  • Maintain up-to-date knowledge on product inventory, production turnaround times,
  • and pricing for engineered wood products and garages.
  • Provide accurate pricing, documentation, and support to Sales, Design, and Production teams.
  • Respond to customer inquiries, resolve issues, and provide technical knowledge related to EWP, roof and floor trusses.
  • Support communication between internal teams (Sales, Design, Production) to ensure efficiency in operations and processes.
Administrative and Design Coordination:
  • Enter and maintain customer data in the project management system, ensuring accuracy and proper follow-up on outstanding items.
  • Review, send layouts and permitting documents to customers.
  • Collaborate with the Design team to ensure quotes and orders are processed efficiently.
  • Request engineering services (e.g., Tall Wall engineering) and load material orders into Management Software.
Strategic Development and Growth:
  • Support sales and growth initiatives by identifying opportunities for process improvement and innovation.
  • Assist in developing new strategies for market share growth, particularly in Southern Alberta.
  • Participate in sales strategy sessions and contribute to ongoing development plans for the sales team.
Team Collaboration:
  • Provide leadership and mentorship to the Sales team, fostering a positive, collaborative environment.
  • Assist with onboarding new team members and supporting continuous professional development.
  • Work with the VP of Sales and Operations, Production Manager, and other stakeholders to streamline processes and improve customer service.
  • Other duties as assigned.
Qualifications:
  • Post-secondary education in a relevant field (e.g. business) or equivalent experience.
  • Minimum 3-5 years of experience in sales or customer support within the construction or building materials industry.
  • Knowledge of new home construction and engineered wood product systems is an asset.
  • Proficient in Excel, Word, and project management software (e.g., MiTek Sapphire, Sales Management).
  • Adaptable and capable of handling fast-paced, changing environments.
  • Strong communication skills, both written and verbal.
  • Ability to work across multiple departments and collaborate effectively.
  • Strong organizational skills, attention to detail, and ability to manage multiple ongoing projects.
  • Able to provide high quality customer service both internally and externally.
  • Team Approach to customer service experience.
  • Self-motivated.



Requirements
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Confidential Employer - Inside Sales Calgary • Calgary, AB, ca

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