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SereneAid
IT Technical Business AnalystSereneAid • Edmonton Southwest, AB, ca
IT Technical Business Analyst

IT Technical Business Analyst

SereneAid • Edmonton Southwest, AB, ca
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Description

Job Title: IT Technical Business Analyst

Job ID: GOAPRDJP00000883
Client: Government of Alberta – Public Safety and Emergency Services (PSES)
Location: Edmonton, AB (Onsite – 5 days/week)
Duration: Approx. 6 months (extension possible)
Start Date: June 2026 (Tentative)

Project Overview

The Modernization of Operations Initiative aims to transform manual, paper-based, and inefficient service delivery processes within PSES. The project focuses on leveraging AI, automation, and emerging technologies to improve efficiency, enhance data quality, and support better decision-making.

This initiative aligns with:

  • Government of Alberta’s Digital Strategy
  • Red Tape Reduction Initiative
  • PSES IMT Strategic Plan


Requirements

Key Responsibilities

1. Process Review & Modernization

  • Analyze current manual service delivery processes
  • Identify opportunities for:
    • Process re-engineering
    • Automation & digitization
    • AI and emerging technologies adoption
  • Apply Lean Six Sigma principles to optimize workflows

2. Stakeholder Engagement & Planning

  • Develop and manage detailed work plans and timelines
  • Conduct:
    • Process mapping
    • Gap analysis
    • Current-state assessments
  • Collaborate with:
    • PSES program divisions
    • Technology & Innovation teams (Cybersecurity, Data, Digital Delivery, etc.)

3. Evaluation & Analysis

  • Develop baseline metrics, including:
    • Cycle time, wait time, volume, error rates
  • Perform:
    • Root cause analysis
    • Process pain-point identification
  • Assess modernization opportunities based on:
    • Feasibility
    • Impact
    • Strategic alignment

4. Reporting & Recommendations

  • Prepare executive-level reports and presentations
  • Deliver:
    • Modernization strategy
    • Technology adoption roadmap
    • Measurable improvement estimates
  • Provide actionable insights aligned with IMT strategy

5. Change Management

  • Support adoption of new processes and technologies
  • Identify stakeholder impacts and adoption risks

Key Deliverables

  • Work Plan
  • Baseline Assessment Report
  • Modernization Evaluation Framework
  • Modernization Opportunities Report
  • Technology Adoption Roadmap
  • Final Operational Modernization Report
  • Change Management Support Plan

Must-Have Requirements

  • 5+ years in data analysis, reporting, and evaluation frameworks
  • 5+ years in business process analysis & technology modernization
  • 5+ years in:
    • Process mapping
    • Gap analysis
    • Current-state documentation
  • 2+ years experience with:
    • Lean Six Sigma (Green Belt preferred)
    • Process automation & digitization best practices

Nice-to-Have Skills

  • Experience with:
    • Work plans, roadmaps, evaluation frameworks
    • Executive reporting & strategic planning
    • End-to-end / value stream mapping
    • Geospatial data & system integration
  • Strong stakeholder engagement skills across business and IT teams

Work Environment

  • Onsite: J.E. Brownlee Building, Edmonton
  • Hours: 8:15 AM – 4:30 PM (Mon–Fri)
  • Background check required
  • Mandatory GoA training required post onboarding



Requirements
Must-Have Requirements 5+ years in data analysis, reporting, and evaluation frameworks 5+ years in business process analysis & technology modernization 5+ years in: Process mapping Gap analysis Current-state documentation 2+ years experience with: Lean Six Sigma (Green Belt preferred) Process automation & digitization best practices Nice-to-Have Skills Experience with: Work plans, roadmaps, evaluation frameworks Executive reporting & strategic planning End-to-end / value stream mapping Geospatial data & system integration Strong stakeholder engagement skills across business and IT teams
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IT Technical Business Analyst • Edmonton Southwest, AB, ca

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