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SereneAid
Senior Communications / Training SpecialistSereneAid • Edmonton Canada, AB, ca
Senior Communications / Training Specialist

Senior Communications / Training Specialist

SereneAid • Edmonton Canada, AB, ca
10 days ago
Job type
  • Full-time
Job description
Job Description

This is a remote position.

Job Description – Senior Communications / Training Specialist

Job ID: GOAPRDJP00000926
Client: Government of Alberta – Environment & Protected Areas (EPA)
Role: Communications Specialist – Senior / Training Specialist
Location: Edmonton, Alberta (Remote)
Contract Type: GOA Standard Contingent Resource
Duration: Approx. 12 months with possible extension (up to additional 12 months)
Work Schedule: 36.25 hours/week

Role Overview

The Government of Alberta is seeking a Senior Communications/Training Specialist to support the Digital Regulatory Assurance System (DRAS) initiative within Environment & Protected Areas (EPA).

The resource will design, develop, maintain, and deliver training and communication materials that enable effective DRAS adoption across the organization. The role focuses on translating business processes and system functionality into practical user-focused learning solutions and supporting virtual training delivery.



Requirements

Key Responsibilities

Training & Learning Development

  • Develop and maintain:
    • User guides
    • Job aids
    • Presentations
    • Scenario-based learning resources
    • Platform support materials
  • Create practical learning tools aligned with DRAS functionality and regulatory business processes.
  • Organize and manage training repositories ensuring materials are current and accessible.

Virtual Training Delivery

  • Design and support formal virtual training sessions using web-based technologies such as Microsoft Teams.
  • Develop:
    • Course outlines
    • Slide decks
    • Exercises
    • Training support materials
  • Facilitate or support virtual sessions and participant engagement.
  • Conduct post-training follow-up activities.

Stakeholder Collaboration

  • Work closely with:
    • Subject Matter Experts (SMEs)
    • System Leads
    • Business stakeholders
  • Ensure training content accurately reflects operational requirements and user responsibilities.
  • Build effective working relationships with leadership and end users.

Change Management & Communications

  • Support change management initiatives by contributing to:
    • Training strategies and plans
    • Communication plans
    • Stakeholder impact assessments
  • Deliver presentations and communications at various organizational levels including management and end users.

Continuous Improvement

  • Analyze user feedback, observations, and training metrics to identify knowledge or performance gaps.
  • Recommend and implement training improvements.
  • Update training content based on:
    • System enhancements
    • User feedback
    • Evolving business needs
Mandatory Qualifications

Education

Candidate must have either:

  • A Bachelor’s Degree
    OR
  • A Diploma in Business, Communications, Adult Education, or related field plus 3 additional years of training-related experience

Required Experience (Minimum 5 Years Each)

  • Creating user training materials, technical documentation, and support resources
  • Delivering virtual training sessions using Microsoft Teams or similar technologies
  • Managing multiple tasks and initiatives under strict timelines
Nice-to-Have Qualifications (Minimum 3 Years Each)
  • Developing and delivering presentations to multiple organizational levels
  • Creating:
    • Documentation
    • Computer-based training modules
    • Training videos
  • Developing change management deliverables including:
    • Change Strategy & Plans
    • Training Strategy & Plans
    • Communication Plans
    • Stakeholder Impact Assessments
  • Documenting:
    • User requirements
    • Business processes
    • Workflows
  • Building strong stakeholder and leadership relationships
  • Using feedback analytics to improve training materials
Work Environment
  • Primarily remote within Canada
  • Occasional onsite meetings at:
    Oxbridge Place
    9820 106 St NW
    Edmonton, Alberta
  • Resource must provide their own computer and equipment
  • Windows OS preferred for Azure Virtual Desktop compatibility
Additional Requirements
  • Criminal record check required
  • Completion of mandatory Government of Alberta training courses:
    • FOIP
    • Cybersecurity
    • Information Management
    • Respect in the Workplace



Requirements
Required Experience (Minimum 5 Years Each) Creating user training materials, technical documentation, and support resources Delivering virtual training sessions using Microsoft Teams or similar technologies Managing multiple tasks and initiatives under strict timelines Nice-to-Have Qualifications (Minimum 3 Years Each) Developing and delivering presentations to multiple organizational levels Creating: Documentation Computer-based training modules Training videos Developing change management deliverables including: Change Strategy & Plans Training Strategy & Plans Communication Plans Stakeholder Impact Assessments Documenting: User requirements Business processes Workflows Building strong stakeholder and leadership relationships Using feedback analytics to improve training materials Work Environment Primarily remote within Canada Occasional onsite meetings at: Oxbridge Place 9820 106 St NW Edmonton, Alberta Resource must provide their own computer and equipment Windows OS preferred for Azure Virtual Desktop compatibility Additional Requirements Criminal record check required Completion of mandatory Government of Alberta training courses: FOIP Cybersecurity Information Management Respect in the Workplace
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Senior Communications / Training Specialist • Edmonton Canada, AB, ca

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