The Client Advocate is responsible for providing strategic relationship management and consultative services to our clients. The Client Advocate is responsible for marshalling WTW resources to provide coordinated service and placement activities that meet the clients insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision.
The Role
Engage with Sales and Broking to understand marketplace changes.
Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines.
Conduct contract reviews to ensure alignment of obligations.
Drive the Request for Proposal (RFP) response process including review identification and coordination of line of business groups and document ownership.
Drive the renewal process to establish and implement the client-specific renewal strategy. Collaborate with WTW resource practice and industry groups to develop and deliver renewal to clients.
Serve as a mentor to Account teams.
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Targeted 10 years of commercial Property & Casualty insurance experience in a client-facing role
Knowledge of commercial insurance renewal end-to-end process steps and owners
Able to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation
Able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
Able to interpret analyze and present models
Negotiation Skills: able to develop innovative and creative solutions to do complex deals drive consensus across internal and external stakeholders to close deals
Knowledge of strategy tactics and solutions for the client and/or in the marketplace
Excellent verbal and written communication skills; group presentation skills ability to drive complex/technical conversations
Effectively advocates for change. Provides encouragement takes control of team projects
leads key work areas collaborates with others and provides clear guidance to ensure others fulfill roles effectively
Excellent project management skills including end-to-end oversight of large complex ambiguous or multi-dimensional projects
Competency in Microsoft Word PowerPoint and Excel
Insurance P&C License required
Travel required
The base salary compensation range being offered for this role is $190000 CAD -$220000 CAD per year.
This role is also eligible for an annual short-term incentive bonus.
Artificial Intelligence (AI) tools may be used in the process to screen assess or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
This job posting is an advertisement for an existing vacancy.
Equal Opportunity Employer
Required Experience:
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