Product Analyst

Product Analyst

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications, security, mass notification, building automation & unified building technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

With a global mandate, the Product Analyst (PA) is a subject matter expert who will be reporting to the Director of Product Management. The PA will act as a liaison between internal sales, customers, external associations, and the factory to ensure that product information is communicated effectively. As a key member of the Mircom Product team, the Product Analyst maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle, including requirements development, design specifications, solution development, testing, support, and training.

Key Responsibilities:

• Perform system inquiries, data mining, product analysis.
• Handle daily inquiries from customers and internal departments regarding product issues (approvals, variations, pricing, cost, model numbers).
• Provide support to the sales team by equipping them with product knowledge, competitive insights, and sales tools.
• Produce regular Revenue/Sales Performance Dashboards for the Product Management team in Power Bi.
• Gather requirements from customers, prospective customers, internal sales and professional services.
• Assist Product Managers with various elements of Product Lifecycle Management. (Development, Introduction, Growth, Maturity, Decline and End of Life).
• Define product requirements by researching existing client needs, competitive products, industry trends and utilizing Mircom subject matter expert knowledge.
• Assist in developing and maintaining the product roadmap, prioritizing features and enhancements based on customer feedback and market trends.
• Conduct market research to identify trends, customer needs, and competitive products in the fire alarm panel and access control industry to help drive the product development roadmap.
• May represent Product Management on cross-functional teams for Process improvements and other initiatives such as SKU Simplification, new product launches or cost reduction
• Participate in analyzing and designing new product features and enhancements.
• Create product documentation, including datasheets, product specifications, and training materials.
• Assist in planning and executing product launches, including pricing strategies, marketing collateral, and sales training.

Requirements and Skills:

• At least one year of experience in business analysis, product analysis in a full-time job capacity or a bachelor's degree in a relevant field such as engineering, or a related technical diploma.
• Basic technical knowledge to understand product specifications and work closely with engineering teams.
• Familiarity with the fire alarm panel and access control industry, including knowledge of regulations and standards is a strong asset
• Engineering or Related Diploma is an asset.
• Very Strong communication (written/oral) and presentation skills.
• Excellent people, coordination and management skills to interact with staff, colleagues and third parties.
• Excellent proficiency in Microsoft Office suite (Excel, Outlook, PowerPoint, Word, SharePoint).
• High attention to detail to ensure product specifications and quality standards are met.
• Microsoft Power BI and D365 experience are an asset
• Demonstrated ability to tackle complex problems and make strategic decisions.
• Ability to work collaboratively with others to achieve a common goal.
• Ability to write clear, concise reports and documentation.
• Solid critical thinking, analytical and problem resolution skills to analyze trends and impacts, identify options and implications, and propose practical solutions.
• Ability to eliminate obstacles through creative and adaptive approaches.

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.