Facility Information Management Specialist (Program Systems Support Specialist)

ABOUT US

Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Program Manager for Building Information Management and under the guidance and direction of senior staff, is responsible for developing standards, procedures and business practices for the Branch Facilities Information Management (FIM) Program; applying Computer-Aided Facility Management (CAFM) technology, ARCHIBUS, in the development of business, financial and graphical reports; ensuring drawings and Space data are in accordance with pertinent Industry and Corporate standards; overseeing the on-going functional development data integrity, business system integration, and security of the CAFM System; providing or overseeing ARCHIBUS and AutoCAD training initiatives to Branch and/or Regional staff; developing and maintaining awareness of ARCHIBUS and AutoCAD product enhancements, service solutions, upcoming software releases and patches.

WHAT YOU WILL BE DOING

• Gathers, analyzes and documents requirements and specifications for high-level queries, custom reports, systems modifications, integration and new functionalities.
• Acts as Technical Lead during implementation of new CAFM-related ( Archibus, AutoCAD) enhancements, service solutions, software releases, patches and/or functionality; gives direction and ensures project objectives are met, and participates in acceptance testing and reporting.
• Provides input into system planning and evaluates the progress of implementation to determine if established Branch goals have been achieved; recommends goal revisions as necessary; identifies future implications due to emerging trends and Branch requirements; identifies and addresses deficiencies and recommends functional solutions.
• Prepares proposals, reports (including accommodation planning utilization report, chargeback, benchmarking, financial, management and audit reports), and develops user specific queries.
• Designs, develops, implements and maintains control system for transactions to ensure reporting accuracy and data integrity through combination edit rules.
• Designs, develops and maintains scope combinations control system to ensure accurate reports are available to end users for all valid transactions within the system.
• Develops training materials, reference documents, user manuals and customer-focused training sessions for the CAFM System applications.
• Provides training on Archibus system to client users to optimize and improve the brand and usage of the system across the enterprise.
• Develops Tips and Tricks for Portal.
• Liaises with key stakeholders and client groups to validate office vacancies, floor plans and proper occupancy information.
• Collaborates with internal staff, clients and external consultants to reach resolutions that meet the needs of all stakeholders on space and furniture projects, within the context of Regional policies, procedures and by-laws.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE ARE LOOKING FOR

• Successful completion of a Community College in Architectural Technology, Information Technology or approved equivalent combination of education and experience.
• Thorough knowledge of IWMS software and Oracle database expertise.
• Ability to create reports, calculations and visuals using IWMS (ARCHIBIUS) and other software (XLS, Visio, etc.)
• Project management experience as a module lead and in depth experience developing software and business process testing scripts and procedures.
• Well-developed understanding of facilities management, building design, and mechanical, electrical and structural components, as well as lease formats, language and document organization.
• Excellent communication skills, with particular emphasis on the ability to explain and document business procedures and processes, as they relate to the CAFM System, to end users.
• Computer literacy utilizing MS Office software applications and expert level using AutoCAD.