Manager, Facilities Services

Union/Affiliation: Administrative and Professional Staff (APSA)
Pay range: $99,865 to $119,148 annually SFU Department Descr: Vancouver Facilities Services
Position Grade: 12
# of openings: 1
Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Facilities Services team at SFU Vancouver supports the operation, maintenance, safety, and strategic planning of the university’s downtown campuses. The team provides facilities management, capital project coordination, space planning, building operations, custodial oversight, security coordination, and client support services for students, faculty, staff, and visitors. Facilities Services contributes to SFU’s strategic priorities by maintaining safe, accessible, sustainable, and high-performing learning and working environments that support academic excellence, student experience, and community engagement. The team culture is collaborative, service-oriented, solutions-focused, and committed to continuous improvement and operational excellence.

About the Role

The Manager, Facilities Services provides operational leadership and oversight for SFU Vancouver’s downtown campuses, supporting facilities operations, maintenance coordination, contractor management, and service delivery. Reporting to the Associate Director, the role helps ensure safe, functional, and welcoming campus environments for students, faculty, staff, and visitors. The position will support several major operational initiatives currently underway, requiring strong collaboration, stakeholder coordination, problem solving, and organizational skills in a dynamic, service-oriented environment.

The ideal candidate is a collaborative and service-oriented leader with strong organizational, communication, and problem-solving skills. They are capable of managing multiple operational priorities in a fast-paced environment while building positive relationships with diverse stakeholders. Experience in facilities operations, contractor coordination, project support, and customer service is essential. The successful candidate demonstrates sound judgment, initiative, adaptability, and a commitment to safety, continuous improvement, and operational excellence. Strong leadership skills, attention to detail, and the ability to navigate complex operational issues with professionalism and diplomacy are important for success in the role.

Qualifications

Bachelor's degree in a related field and a diploma in property management, management systems, facilities management, project management (e.g., RPA, FMA, CPM or PMP) and five years of related experience including leading/managing frontline teams meeting operational SLA's and compliance requirements; managing operational budgets and following general accounting principles; work order management as it pertains to execution of services and coordination of employees involved; or an equivalent combination of education, training, and experience.

• Strong leadership, interpersonal, and stakeholder relationship management skills.
• Excellent organizational, problem-solving, and operational planning abilities.
• Ability to manage multiple priorities and coordinate complex operational activities in a fast-paced environment.
• Experience overseeing contractors, service providers, and facilities-related operations.
• Strong communication and customer service skills, with the ability to work collaboratively with diverse campus stakeholders.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is February 28, 2027.

Due to the operational and service-oriented nature of the role, this position is primarily in-person and based at SFU’s Vancouver campus. Limited flexibility for remote work may be available depending on operational requirements.